chapter seventeen Flashcards
Business Intelligence
an assortment of software applications used to analyze an organization’s raw data
data
raw, unorganized facts
information
processed data that means something
ROI
return on investment
you want to use data in a _____ way
predictive
Decision Support Systems (DSS)
computer-based systems that support an organization’s decision-making activities
Big Data
smartphone metadata, Internet usage records, social media activity, computer usage records, and countless other data sources
Structured Data
resides in fixed formats
well labeled
standard format, recognizable patterns
Unstructured Data
disorganized data that cannot be easily read or processed by a computer because it is not stored in rows and columns
What percent of data is unstructured?
80%
semi-structured data
lands somewhere in-between structured and unstructured data and can possibly converted into structured data
what are the four Vs of Big Data?
volume, velocity, variety, and varacity
volume
the sheer quantity of data
velocity
the speed to gather and process all of the data
variety
what kind of data
veracity
is the data collected any good?
what’s the first step of collecting internal data?
take inventory of data-> who or what makes it
Customer Relationship Management (CRM)
contains information about an organization’s sales, marketing, customer service records, etc.
Marketing Automation Services
data resides in this system that has endless customer facts and figures