Chapter One: The Importance of Communication

Question 1

Communication is…

Answer 1

• Complex and imprecise
• Linked to culture
• Principle way relationships are formed and maintained
• Made up of verbal and nonverbal cues
• Transactional (multi-directional)

Question 2

Linguistic Register

Answer 2

Determine the levels of formality in a message

• Frozen
• Formal
• Consultative
• Casual
• Intimate

Question 3

Speaker/Signers Goal

Answer 3

Determine the words/phrases chosen, tone of voice, degree of directness etc…

Question 4

The Context

Answer 4

The people involved, their status, the location

Question 5

Four strategies used to limit the Degree of Directness

Answer 5

• Equivocation
• Euphemisms
• Abstractions
• Passive Voice

Question 6

Powerful/Powerless Speech

Answer 6

Patterns of speech that make a person seem more or less confident and credible, influenced by the culture interaction is taking place. 
Ex: 
-Hedges
-Hesitations
-Intensifiers 
-Polite Forms
-Tag Questions
-Disclaimers

Question 7

Responsible Language

Answer 7

The speaker takes responsibility for their statements, beliefs, and opinions

Question 8

Register determines:

Answer 8

• Turn taking
• Vocab
• Use of contractions
• Volume/signing size
• Clarity
• Speakers goals
• Filler words
• Topics

Question 9

Psychological Noise

Answer 9

Internal stress, judgement, random thoughts etc…

Question 10

Pragmatic rules

Answer 10

In linguistics and related fields, pragmatics is the study of how context contributes to meaning