Chapter 9: Underlying Competencies

Question 1

Which Underlying Competency describes the skills required to generate, explore and apply new ideas, concepts, alternatives and approaches to problems and opportunities for self and others?

Answer 1

Creative thinking

Question 2

Which Underlying Competency describes the skills required to understand and assist others to gather, analyse and compare relevant information, and identify and choose the most desirable option?

Answer 2

Decision Making

Question 3

Which Underlying Competency describes the skills required to gain and absorb new information, modify and adapt existing knowledge, and synthesise and apply knowledge?

Answer 3

Learning

Question 4

Which Underlying Competency describes the skills required to understand, define, address and solve ‘root cause’ problems, Identify and validate assumptions, and address stakeholder conflicts?

Answer 4

Problem Solving

Question 5

Which Underlying Competency describes the skills required to understand interactions between people, processes and technology, and communicate how changes to components and systems affect the overall ‘system’?

Answer 5

Systems Thinking

Question 6

Which Underlying Competency describes the skills required to understand and connect seemingly disparate pieces of information and patterns, and understand how information fits into larger context?

Answer 6

Conceptual Thinking

Question 7

Which Underlying Competency describes the skills required to create and communicate visual representations of complex information which is understandable by stakeholders?

Answer 7

Visual Thinking

Question 8

Which Underlying Competency describes the skills required to behave honestly, fairly and ethically, recognise and disclose potential ethical difficulties, amd Identify and resolve ethical dilemmas?

Answer 8

Ethics

Question 9

Which Underlying Competency describes the skills required to identify, take responsibility for, and escalate risks and issues, and produce complete, accurate, and relevant solutions traceable to a need?

Answer 9

Personal Accountability

Question 10

Which Underlying Competency describes the skills required to elicit information around sensitive issues and ensure stakeholders have confidence that their recommendations will be evaluated properly and fairly?

Answer 10

Trustworthiness

Question 11

Which Underlying Competency describes the skills required to prioritise and perform tasks, manage time efficiently, differentiate important information, focus on risks, and manage potential interruptions?

Answer 11

Organisation & Time Management

Question 12

Which Underlying Competency describes the skills required to adjust behavioural style, methods and approach, and perform effectively under changing or unclear conditions and environments?

Answer 12

Adaptability

Question 13

Which Underlying Competency describes the skills required to understand fundamental business needs, principles, best practices and risks, and recognise limitations, opportunities and changes?

Answer 13

Business Acumen

Question 14

Which Underlying Competency describes the skills required to understand current industry practices, activities, trends, market forces, products, processes and customers?

Answer 14

Industry Knowledge

Question 15

Which Underlying Competency describes the skills required to understand how the enterprise generates profit, accomplishes goals, and organises its structure, business unit relationships and key stakeholder positions?

Answer 15

Organisation Knowledge

Question 16

Which Underlying Competency describes the skills required to leverage your existing knowledge of departments, environments and technology to expedite the discovery of change or cost of implementation?

Answer 16

Solution Knowledge

Question 17

Which Underlying Competency describes the skills required to understand and support organisation methodologies, and adapt to, learn and use new methodologies?

Answer 17

Methodology Knowledge

Question 18

Which Underlying Competency describes the skills required to communicate verbally using words, voice and tone to convey ideas, concepts, facts, and opinions?

Answer 18

Verbal Communication

Question 19

Which Underlying Competency describes the skills required to send, receive and observe messages through body movement, posture, facial expressions, gestures, and eye contact?

Answer 19

Non-verbal Communication

Question 20

Which Underlying Competency describes the skills required to communicate using text, symbols, models, and sketches to convey ideas, concepts, facts, and opinions?

Answer 20

Written Communication

Question 21

Which Underlying Competency describes the skills required to listen, interpret and understand verbal communication in context? May include active listening, paraphrasing, summarising and repeating?

Answer 21

Listening

Question 22

Which Underlying Competency describes the skills required to facilitate and impartially moderate stakeholder interactions, and enable stakeholders to make decisions, solve problems, exchange ideas, and reach agreements?

Answer 22

Facilitation

Question 23

Which Underlying Competency describes the skills required to influence, inspire, motivate, encourage and guide stakeholders, build a consensus, and articulate vision of desired future state?

Answer 23

Leadership & Influencing

Question 24

Which Underlying Competency describes the skills required to work productively with team members, stakeholders, and vested parties, and foster collaboration, resolve conflict, develop trust, and promote sense of ownership?

Answer 24

Teamwork

Question 25

Which Underlying Competency describes the skills required to recognise opposing views, objectively mediate stakeholder negotiations, resolve differences and reach a common understanding?

Answer 25

Negotiation and Conflict Resolution

Question 26

Which Underlying Competency describes the skills required to lead others to gain knowledge, facts, concepts and ideas, and select appropriate visual, verbal, written and kinesthetic approaches to verify stakeholder understanding?

Answer 26

Teaching

Question 27

Which Underlying Competency describes the skills required to document and track information and artefacts, including Word processing, presentation and spreadsheet programs, e-mail and instant messaging, and collaboration and knowledge management tools and Hardware?

Answer 27

Office Productivity

Question 28

Which Underlying Competency describes the skills required to model, document, and manage outputs of activities and deliverables; including modelling, diagramming, documenting, analysing, mapping and identifying relationship between requirements, and tracking, storing and communicating artefacts?

Answer 28

Business Analysis

Question 29

Which Underlying Competency describes the skills required to perform activities, manage teams, collaborate with stakeholders, plan and complete tasks; including voice communications, instant messaging, online chat, e-mail, blogging, and microblogging?

Answer 29

Communications