Chapter 9: Underlying Competencies Flashcards
Which Underlying Competency describes the skills required to generate, explore and apply new ideas, concepts, alternatives and approaches to problems and opportunities for self and others?
Creative thinking
Which Underlying Competency describes the skills required to understand and assist others to gather, analyse and compare relevant information, and identify and choose the most desirable option?
Decision Making
Which Underlying Competency describes the skills required to gain and absorb new information, modify and adapt existing knowledge, and synthesise and apply knowledge?
Learning
Which Underlying Competency describes the skills required to understand, define, address and solve ‘root cause’ problems, Identify and validate assumptions, and address stakeholder conflicts?
Problem Solving
Which Underlying Competency describes the skills required to understand interactions between people, processes and technology, and communicate how changes to components and systems affect the overall ‘system’?
Systems Thinking
Which Underlying Competency describes the skills required to understand and connect seemingly disparate pieces of information and patterns, and understand how information fits into larger context?
Conceptual Thinking
Which Underlying Competency describes the skills required to create and communicate visual representations of complex information which is understandable by stakeholders?
Visual Thinking
Which Underlying Competency describes the skills required to behave honestly, fairly and ethically, recognise and disclose potential ethical difficulties, amd Identify and resolve ethical dilemmas?
Ethics
Which Underlying Competency describes the skills required to identify, take responsibility for, and escalate risks and issues, and produce complete, accurate, and relevant solutions traceable to a need?
Personal Accountability
Which Underlying Competency describes the skills required to elicit information around sensitive issues and ensure stakeholders have confidence that their recommendations will be evaluated properly and fairly?
Trustworthiness
Which Underlying Competency describes the skills required to prioritise and perform tasks, manage time efficiently, differentiate important information, focus on risks, and manage potential interruptions?
Organisation & Time Management
Which Underlying Competency describes the skills required to adjust behavioural style, methods and approach, and perform effectively under changing or unclear conditions and environments?
Adaptability
Which Underlying Competency describes the skills required to understand fundamental business needs, principles, best practices and risks, and recognise limitations, opportunities and changes?
Business Acumen
Which Underlying Competency describes the skills required to understand current industry practices, activities, trends, market forces, products, processes and customers?
Industry Knowledge
Which Underlying Competency describes the skills required to understand how the enterprise generates profit, accomplishes goals, and organises its structure, business unit relationships and key stakeholder positions?
Organisation Knowledge
Which Underlying Competency describes the skills required to leverage your existing knowledge of departments, environments and technology to expedite the discovery of change or cost of implementation?
Solution Knowledge
Which Underlying Competency describes the skills required to understand and support organisation methodologies, and adapt to, learn and use new methodologies?
Methodology Knowledge
Which Underlying Competency describes the skills required to communicate verbally using words, voice and tone to convey ideas, concepts, facts, and opinions?
Verbal Communication
Which Underlying Competency describes the skills required to send, receive and observe messages through body movement, posture, facial expressions, gestures, and eye contact?
Non-verbal Communication
Which Underlying Competency describes the skills required to communicate using text, symbols, models, and sketches to convey ideas, concepts, facts, and opinions?
Written Communication
Which Underlying Competency describes the skills required to listen, interpret and understand verbal communication in context? May include active listening, paraphrasing, summarising and repeating?
Listening
Which Underlying Competency describes the skills required to facilitate and impartially moderate stakeholder interactions, and enable stakeholders to make decisions, solve problems, exchange ideas, and reach agreements?
Facilitation
Which Underlying Competency describes the skills required to influence, inspire, motivate, encourage and guide stakeholders, build a consensus, and articulate vision of desired future state?
Leadership & Influencing
Which Underlying Competency describes the skills required to work productively with team members, stakeholders, and vested parties, and foster collaboration, resolve conflict, develop trust, and promote sense of ownership?
Teamwork
Which Underlying Competency describes the skills required to recognise opposing views, objectively mediate stakeholder negotiations, resolve differences and reach a common understanding?
Negotiation and Conflict Resolution
Which Underlying Competency describes the skills required to lead others to gain knowledge, facts, concepts and ideas, and select appropriate visual, verbal, written and kinesthetic approaches to verify stakeholder understanding?
Teaching
Which Underlying Competency describes the skills required to document and track information and artefacts, including Word processing, presentation and spreadsheet programs, e-mail and instant messaging, and collaboration and knowledge management tools and Hardware?
Office Productivity
Which Underlying Competency describes the skills required to model, document, and manage outputs of activities and deliverables; including modelling, diagramming, documenting, analysing, mapping and identifying relationship between requirements, and tracking, storing and communicating artefacts?
Business Analysis
Which Underlying Competency describes the skills required to perform activities, manage teams, collaborate with stakeholders, plan and complete tasks; including voice communications, instant messaging, online chat, e-mail, blogging, and microblogging?
Communications
