Chapter 4: Techniques

Question 1

Which Technique from Prepare for Elicitation is used to collaboratively identify and reach consensus about which sources of business analysis information should be consulted and which elicitation techniques might be most effective?

Answer 1

Brainstorming or Mind Mapping

Question 2

Which Technique from Prepare for Elicitation is used to identify information or patterns that require further investigation?

Answer 2

Data Mining

Question 3

Which Technique from Prepare for Elicitation is used to identify and assess candidate sources of supporting materials?

Answer 3

Document Analysis

Question 4

Which Technique from Prepare for Elicitation is used to estimate the time and effort required for the elicitation and the associated cost?

Answer 4

Estimation

Question 5

Which Technique from Prepare for Elicitation is used to identify concerns about the planned elicitation, and can be used to seek authority to proceed with specific options?

Answer 5

Interviews

Question 6

Which Technique from Prepare for Elicitation is used to collaboratively identify and reach consensus about which sources of business analysis information should be consulted and which elicitation techniques might be most effective?

Answer 6

Brainstorming or Mind Mapping

Question 7

Which Technique from Prepare for Elicitation is used to identify, assess, and manage conditions or situations that could disrupt the elicitation, or affect the quality and validity of the elicitation results. The plans for the elicitation should be adjusted to avoid, transfer, or mitigate the most serious risks?

Answer 7

Risk Analysis and Management

Question 8

Which Technique from Prepare for Elicitation is used to determine who should be consulted while preparing for the elicitation, who should participate in the event, and the appropriate roles for each stakeholder?

Answer 8

Stakeholder List, Map, or Personas

Question 9

Which Technique from Conduct Elicitation is used as a source of business analysis information by comparing a specific process, system, product, service, or structure with some external baseline, such as a similar organization or baseline provided by an industry association?

Answer 9

Benchmarking and Market Analysis

Question 10

Which Technique from Conduct Elicitation is used to generate many ideas from a group of stakeholders in a short period, and to organize and prioritize those ideas?

Answer 10

Brainstorming

Question 11

Which Technique from Conduct Elicitation is used to identify the rules that govern decisions in an organization and that define, constrain, or enable organizational operations?

Answer 11

Business Rules Analysis

Question 12

Which Technique from Conduct Elicitation is used to develop a better understanding of a problem or to stimulate creative solutions?

Answer 12

Collaborative Games

Question 13

Which Technique from Conduct Elicitation is used to identify key terms and ideas of importance and define the relationships between them?

Answer 13

Concept Modelling

Question 14

Which Technique from Conduct Elicitation is used to identify relevant information and patterns?

Answer 14

Data Mining

Question 15

Which Technique from Conduct Elicitation is used to understand entity relationships during elicitation?

Answer 15

Data Modelling

Question 16

Which Technique from Conduct Elicitation is used to review existing systems, contracts, business procedures and policies, standards, and regulations?

Answer 16

Document Analysis

Question 17

Which Technique from Conduct Elicitation is used to identify and understand ideas and attitudes from a group?

Answer 17

Focus Groups

Question 18

Which Technique from Conduct Elicitation is used to understand the interaction, and characteristics of that interaction, between two entities, such as two systems, two organizations, or two people or roles?

Answer 18

Interface Analysis

Question 19

Which Technique from Conduct Elicitation is used to ask questions of stakeholders to uncover needs, identify problems, or discover opportunities?

Answer 19

Interviews

Question 20

Which Technique from Conduct Elicitation is used to generate many ideas from a group of stakeholders in a short period, and to organize and prioritize those ideas?

Answer 20

Mind Mapping

Question 21

Which Technique from Conduct Elicitation is used to gain insight about how work is currently done, possibly in different locations and in different circumstances?

Answer 21

Observation

Question 22

Which Technique from Conduct Elicitation is used to understand current processes and to identify opportunities for improvement in those processes?

Answer 22

Process Analysis

Question 23

Which Technique from Conduct Elicitation is used to elicit processes with stakeholders during elicitation activities?

Answer 23

Process Modelling

Question 24

Which Technique from Conduct Elicitation is used to elicit and validate stakeholders’ needs through an iterative process that creates a model of requirements or designs?

Answer 24

Prototyping

Question 25

Which Technique from Conduct Elicitation is used to elicit business analysis information, including information about customers, products, work practices, and attitudes, from a group of people in a structured way and in a relatively short period of time?

Answer 25

Survey or Questionnaire

Question 26

Which Technique from Conduct Elicitation is used to elicit business analysis information, including information about customers, products, work practices, and attitudes, from a group of people in a collaborative, facilitated way?

Answer 26

Workshops

Question 27

Which Technique from Confirm Elicitation Results is used to confirm elicitation results against source information or other existing documents?

Answer 27

Document Analysis

Question 28

Which Technique from Confirm Elicitation Results is used to confirm the business analysis information and to confirm that the integration of that information is correct?

Answer 28

Interviews

Question 29

Which Technique from Confirm Elicitation Results is used to confirm a set of elicitation results and could be informal or formal depending on the risks of not having correct, useful, and relevant information?

Answer 29

Reviews

Question 30

Which Technique from Confirm Elicitation Results is used to conduct reviews of the drafted elicitation results using any level of formality. A predetermined agenda, scripts, or scenario tests may be used to walk through the elicitation results, and feedback is requested from the participants and recorded?

Answer 30

Workshops

Question 31

Which Technique from Communicate Business Analysis Information is used to individually communicate information to stakeholders?

Answer 31

Interviews

Question 32

Which Technique from Communicate Business Analysis Information is used to provide stakeholders with an opportunity to express feedback, request required adjustments, understand required responses and actions, and agree or provide approvals.

Answer 32

Reviews

Question 33

Which Technique from Communicate Business Analysis Information is used to provide stakeholders with an opportunity to express feedback and to understand required adjustments, responses, and actions. They are also useful for gaining consensus and providing approvals? Typically used during group collaboration.

Answer 33

Workshops

Question 34

Which Technique from Manage Stakeholder Collaboration is used to stimulate teamwork and collaboration by temporarily immersing participants in a safe and fun situation in which they can share their knowledge and experience on a given topic, identify hidden assumptions, and explore that knowledge in ways that may not occur during the course of normal interactions?

Answer 34

Collaborative Games

Question 35

Which Technique from Manage Stakeholder Collaboration is used to understand stakeholders' satisfaction or dissatisfaction, and offer them an opportunity to help improve the working relationships?

Answer 35

Lessons Learned

Question 36

Which Technique from Manage Stakeholder Collaboration is used to identify and manage risks as they relate to stakeholder involvement, participation, and engagement?

Answer 36

Risk Analysis and Management

Question 37

Which Technique from Manage Stakeholder Collaboration is used to determine who is available to participate in the business analysis work, show the informal relationships between stakeholders, and understand which stakeholders should be consulted about different kinds of business analysis information?

Answer 37

Stakeholder List, Map, or Personas