Chapter 9: Competency Categories

Question 1

Which Competency Category describes the skills required to analyse problems and opportunities effectively, identify which changes may deliver the most value, and work with stakeholders to understand the impact of those changes?

Answer 1

Analytical thinking and problem solving

Question 2

Which Competency Category describes the skills required to increase personal effectiveness in the practice of business analysis, and focus on the skills and behaviours that allow a business analyst to gain the trust and respect of stakeholders?

Answer 2

Behavioural characteristics

Question 3

Which Competency Category describes the skills required to enable a better understanding of the overarching structure, benefits, and value of the situation as it relates to a change or a need, and perform effectively within business, industry, organisation, solution, and methodology?

Answer 3

Business Knowledge

Question 4

Which Competency Category describes the skills required to convey information to a receiver in a method which delivers the meaning the sender intended, and ensure each piece of information must be carefully crafted and packaged to ensure it is clear and understood?

Answer 4

Communication Skills

Question 5

Which Competency Category describes the skills required to relate, cooperate, and communicate with different kinds of people including executives, sponsors, colleagues, team members, developers, vendors, learning and development professionals, end users, customers, and SMEs?

Answer 5

Interaction skills

Question 6

Which Competency Category describes the skills required to use a variety of software applications to support communication and collaboration, create and maintain requirements artefacts, model concepts, track issues, and increase overall productivity?

Answer 6

Tools & Technology