Chapter 9 - Project Resource Management 8%

Question 1

Includes processes to identify, acquire, and manage the resources needed for the successful completion of the project.

Answer 1

Project Resource Management

Question 2

The process of defining how to estimate, acquire, manage, and utilize physical and team resources

Answer 2

Plan Resource Management

Question 3

The process of estimating team resources and the type and quantities of material, equipment, and supplies necessary to perform project work.

Answer 3

Estimate Activity Resources

Question 4

The process of obtaining team members, facilities, equipment, materials, supplies, and other resources necessary to complete project work.

Answer 4

Acquire Resources

Question 5

The process of improving competencies, team member interaction, and the overall team environment to enhance project performance.

Answer 5

Develop Team

Question 6

The process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance.

Answer 6

Manage Team

Question 7

The process of ensuring that the physical resources assigned and allocated to the project are available as planned, as well as monitoring the planned versus actual use of resources, and performing corrective action as necessary.

Answer 7

Control Resources

Question 8

Used to determine and identify an approach to ensure that sufficient resources are available for the successful completion of the project.

Answer 8

Resource Planning

Question 9

A hierarchical chart that’s arranged according to an organization’s existing departments, units, or teams, with the project activities or work packages listed under each department.

Answer 9

Organizational Breakdown Structure (OBS)

Question 10

A hierarchical list of team and physical resources related by category and resource type that is used for planning, managing and controlling project work.

Answer 10

Resource Breakdown Structure

Question 11

Shows the project resources assigned to each work package and is used to illustrate the connections between work packages, or activities, and project team members.

Answer 11

Responsibility Assignment Matrix (RAM)

Question 12

The component of the project management plan that provides guidance on how project resources should be categorized, allocated, managed, and released.

Answer 12

Resource Management Plan

Question 13

The function assumed by, or assigned to, a person in the project

Answer 13

Role

Question 14

The rights to apply project resources, make decisions, sign approvals, accept deliverables, and influence others to carry out the work of the project.

Answer 14

Authority

Question 15

The assigned duties and work that a project team member is expected to perform in order to complete the project’s activities.

Answer 15

Responsibility

Question 16

The skill and capacity required to complete assigned activities within the project constraints.

Answer 16

Competence

Question 17

A graphic display of project team members and their reporting relationships.

Answer 17

Project Organization Charts

Question 18

Guidance on how project team resources should be defined, staffed, managed, and eventually released.

Answer 18

Project Team Resource Management

Question 19

Methods for ensuring adequate physical resources are available as needed and that the acquisition of physical resources is optimized for project needs. Includes info on managing inventory, equipment, and supplies through the project life cycle.

Answer 19

Resource Control

Question 20

Which recognition and rewards will be given to team members, and when they will be given.

Answer 20

Recognition Plan

Question 21

A document that establishes the team values, agreements, and operating guidelines for the team.

(Operating guidelines may include communication guidelines, decision-making criteria/process, conflict resolution, and meeting guidelines.)

Answer 21

Team Charter

Question 22

Identifies the working days, shifts, stand end of normal business hours, weekends, and public holidays when each specific resource is available.

Answer 22

Resource Calendar

Question 23

Groups of people with a shared goal who fulfill their roles with little or no time spent meeting face to face.

Answer 23

Virtual Teams

Question 24

Records the material, equipment, supplies, locations, and other physical resources that will be used during the project.

Answer 24

Physical Resource Assignments

Question 25

Records the team members and their roles and responsibilities for the project.

Answer 25

Team Assignments

Question 26

Tuckman Ladder: Phase where the team members meet and learn about the project and their formal roles and responsibilities. Team members tend to be independent and not as open in this phase.

Answer 26

Forming

Question 27

Tuckman Ladder: Phase where the team begins to address the project work, technical decisions, and the project management approach. If team members are not collaborative or open to differing ideas and perspectives, the environment can become counterproductive

Answer 27

Storming

Question 28

Tuckman Ladder: Phase where the team members begin to work together and adjust their work habits and behaviors to support the team. Team members learn to trust each other.

Answer 28

Norming

Question 29

Tuckman Ladder: Phase where the team functions as a well-organized unit. They are interdependent and work through issues smoothly and effectively.

Answer 29

Performing

Question 30

Tuckman Ladder: Phase where the team completes the work and moves on from the project. This typically occurs when the staff is released from the project as deliverables are completed or as part of the Close Project or Phase process.

Answer 30

Adjourning

Question 31

Involves placing many or all of the most active project team members in the same physical location to enhance their ability to perform as a team.

Answer 31

Colocation

Question 32

Resolve conflicts in a timely manner and in a constructive way in order to achieve a high-performing team.

Answer 32

Conflict Management

Question 33

The ability to be persuasive; clearly articulating points and positions; high levels of active and effective listening skills; awareness of, and consideration for, the various perspectives in any situation, and gathering relevant information to address issues and reach agreements while maintaining mutual trust.

Answer 33

Influencing

Question 34

Conducting activities that enhance the team’s social relations and build a collaborative and cooperative working environment.

Answer 34

Team Building

Question 35

Discussion aimed at reaching an agreement.

Answer 35

Negotiation

Question 36

Conflict Resolution Technique: Retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others.

Answer 36

Withdraw/avoid

Question 37

Conflict Resolution Technique: Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.

Answer 37

Smooth/accommodate

Question 38

Conflict Resolution Technique: Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict. This approach occasionally results in a lose-lose situations

Answer 38

Compromise/reconcile

Question 39

Conflict Resolution Technique: Pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced through a power position to resolve an emergency. This approach often results to a win-lose situation.

Answer 39

Force/direct

Question 40

Conflict Resolution Technique: Incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment. This approach can result in a win-win situation.

Answer 40

Collaborate/problem solve

Question 41

The ability to lead a team and inspire them to do their jobs well.

Answer 41

Leadership