Chapter 10 - Project Communications Management 10%

Question 1

Includes processes necessary to ensure that the information needs of the project and its stakeholders are met through the development of artifacts and implementation of activities designed to achieve effective information exchange.

Answer 1

Project Communications Management

Question 2

The process of developing an appropriate approach and plan for project communication activities based on the information needs of each stakeholder or group, available organizational assets, and the needs of the project.

Answer 2

Plan Communications Management

Question 3

The process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and the ultimate disposition of project information.

Answer 3

Manage Communications

Question 4

The process of ensuring the information needs of the project and its stakeholders are met.

Answer 4

Monitor Communications

Question 5

The message is coded into symbols, such as text, sound or some other medium for transmission (sending).

Answer 5

Encode

Question 6

The message is sent via a communication channel. The transmission of this message may be compromised by various physical factors such as unfamiliar technology or inadequate infrastructure. Noise and other factors may be present and contribute to loss of information in transmission and/or reception of the message.

Answer 6

Transmit Message

Question 7

The data received is translated by the receiver back into a form useful to the receiver.

Answer 7

Decode

Question 8

The sequence of steps in a Basic Sender/Receiver Communication Model ensuring that the message is delivered, rather than understood.

Answer 8

Encode, Transmit Message, Decode

Question 9

The sequence of steps in an Interactive Communication Model ensuring that the message is delivered and understood.

Answer 9

Encode, Transmit Message, Decode, Acknowledge, Feedback/Response

Question 10

Upon receipt of a message, the receiver may signal the receipt of the message, but that does not indicate agreement with or comprehension of the message.

Answer 10

Acknowledge

Question 11

When the received message has been decoded and understood, the receiver encodes thoughts and ideas into a message and then transmits to the original sender.

If the send perceives that this matches the original response, the communication was successful.

Answer 11

Feedback/Response

Question 12

Communication Responsibilities:
Transmit message
Ensure the info is clear and complete
Confirm the message is correctly interpreted

Answer 12

Sender’s Responsibilities

Question 13

Communication Responsibilities:
Info is received in its entirely
Interpreted correctly
Acknowledged or responded to appropriately

Answer 13

Receiver’s Responsibilities

Question 14

Between two or more parties performing a multidirectional exchange of information in real time.

Answer 14

Interactive Communication

Question 15

Sent or distributed directly to specific recipients who need to receive the information. Ensure info is distributed, but not actually reached or understood by the intended audience.

Answer 15

Push Communication

Question 16

Used for large complex information sets, or for large audiences, and requires the recipients to access content at their own discretion subject to security procedures.

Answer 16

Pull Communication

Question 17

Information is exchanged between individuals, typically face-to-face.

Answer 17

Interpersonal Communication

Question 18

Occurs within groups of ~3-6.

Answer 18

Small Group Communication

Question 19

A single speaker addressing a group of people.

Answer 19

Public Communication

Question 20

There is minimal connection between the person or group sending the message and the large, sometimes anonymous group for whom the information is intended.

Answer 20

Mass Communication

Question 21

Supports emerging communication trends of many-to-many supported by social computing technology and media.

Answer 21

Networks and Social Computing Communication

Question 22

A technique used to assess communication styles and identify the preferred communication method, format, and content for planned communication activities.

Answer 22

Communication Styles Assessment

Question 23

Helps the PM to plan communications based on the project environment as well as the organization’s political environment. Concerns the recognition of power relationships (informal and formal), and also the willingness to operate within these structures.

Answer 23

Political Awareness

Question 24

An understanding of the differences between individuals, groups, and organizational and adapting the project’s communication strategy in the context of these differences.

Answer 24

Cultural Awareness

Question 25

A component of the project management plan that describes how project communications will be planned, structured, implemented, and monitored for effectiveness.

Answer 25

Communications Management Plan

Question 26

The act of collecting and distributing project information.

Answer 26

Project Reporting

Question 27

Interacting with others to exchange information and develop contacts.

Answer 27

Networking

Question 28

Techniques involve acknowledging, clarifying and confirming, understanding, and removing barriers that adversely affect comprehension.

Answer 28

Active Listening