Chapter 9 Employee Dissatisfaction And Grievances

Question 1

Should supervisors be sensitive to the needs of employee who feel real or imagined dissatisfaction?

Answer 1

Yes.

Question 2

What four areas can be broadly categorized by dissatisfaction and grievances

Answer 2

Harsh, abusive, tyrannical, or inept supervision, misunderstandings about policies, management failures, the work environment

Question 3

What from the work environment can lead to dissatisfaction?

Answer 3

Physical factors in the work environment like lighting, temperature, uncleanliness, inadequate restrooms.

Question 4

What inept supervisory practices lead to dissatisfaction?

Answer 4

Account for a large share of dissatisfaction and negative feelings. Failure to give recognition to employees when they have earned it. Dissatisfaction are a prime cause of grievances and complaints of various types.

Question 5

Employees oppose the manner in which rules are enforced more than the rules themselves. What is the most frequently cited reason for dissatisfaction of rules

Answer 5

The inconsistent application of the rules. Or for supervisors failing to abide by the same rules

Question 6

What does Cleveland board of ed v. Loudermill say?

Answer 6

A tenured public employee is entitled under due process to oral or written notice of the charges against him and an opportunity to tell his side of the story before he is terminated.

Question 7

Does transferring an employee normally work?

Answer 7

No. It normally shifts the problem from one part to another.

Question 8

Most grievances that do not involve a contractual matter can be resolved by the first-line supervisor without referral to higher authority.

Answer 8

True

Question 9

What percent of grievances are submitted due to discipline?

Answer 9

90%

Question 10

What are three guidelines when dealing with unions?

Answer 10

Know the union rep, have a good working knowledge of the CBA, follow the grievance procedure.