Chapter 6 Principles Of Interviewing Flashcards
What is the purpose of an interview?
To obtain or impart information or influence attitudes or behavior. It is an interchange of views and ideas between two or more persons.
How does a skillful supervisor learn about their subordinates?
By hearing about them, analyzing their work through inspection, by observing their performance, but mostly by talking with and listening to them.
What are the major functions of an interview?
To obtain information, give information, and to motivate employees for the purpose of improving cooperation production or performance.
What essential to the success of a personnel interview
Preparation
What should specifically be forbidden in an interveiw
Discussion of religion, political beliefs, and sexual preference
What happens when you ask a question in a negative form?
It elicits a response that is inaccurate because its somewhat suggestive and cause a lessening of caution and decreased reliability
What qualities should be avoided when interviewing?
Any semblance of a domineering, overly authoritative or paternalistic attitude.
Rapport can be strengthened by a meticulous avoidance of argument, fault finding, or recrimination why?
Because theses acts will often force the employee to fight back to save face
Understanding is a by-product of listening through which one gains some insight into the speakers desires, ideas, concepts, and attitudes.
True
Up to how much of a message is non-verbal
Two-thirds.
Can a supervisor agree to keep things confidential
Only if it does not include misconduct.
When considering advice, the interviewer should avoid what?
Avoid solving the employees problems. But assist him in considering its ramifications and possible solutions.
What are the different types of personnel interviews?
Informal, employment, progress, Grievance, problem solving, disciplinary, separation
Informal interview is what?
Perhaps one of the most productive sources of information that might be used by the supervisor day to day.
Employment interview is what?
Objective is to appraise an applicant’s qualifications.
Progress interview is what?
Used to review past performance and to give constructive guidance concerning improvement. Sufficient time should be given. should be about performance not personality. Leniency on the supervisor does not make good results. Every attempt must be made to avoid comparing interviewee to others. The interview that results in neither satisfaction or constructive guidance is wasted time.
Grievance interview is what?
Every supervisor should be sympathetic to employees needs real or imagined grievances. Whenever possible, an opportunity should be provided for the employee to participate actively in the solution of the problem.
What is a problem solving interview?
Help subordinates solve personal problems. Often called a consultation or chaplain interview. Must allow sub to air problems.
Disciplinary Action Interview
He should be interviewed during the investigation. Then must be informed of the findings, conclusions, recommendations, and penalty stemming from the investigation when the matter has been finally resolved. Responsibility of supervisor to notify findings of disciplinary investigation.
During a disciplinary interview it is rarely advisable to
Interview an employee while they are still angry.
What is a separation interview?
Conducted regardless of the reason for separation. To learn the true reason for a resignation rather than an expressed reason.
Purposeful face to face interchanges with them will enable him to motivate them change their attitudes when necessary to comport with the objectives of the organization obtain their cooperation or help them resolve problems.
True
