Chapter 6 Principles Of Interviewing

Question 1

What is the purpose of an interview?

Answer 1

To obtain or impart information or influence attitudes or behavior. It is an interchange of views and ideas between two or more persons.

Question 2

How does a skillful supervisor learn about their subordinates?

Answer 2

By hearing about them, analyzing their work through inspection, by observing their performance, but mostly by talking with and listening to them.

Question 3

What are the major functions of an interview?

Answer 3

To obtain information, give information, and to motivate employees for the purpose of improving cooperation production or performance.

Question 4

What essential to the success of a personnel interview

Answer 4

Preparation

Question 5

What should specifically be forbidden in an interveiw

Answer 5

Discussion of religion, political beliefs, and sexual preference

Question 6

What happens when you ask a question in a negative form?

Answer 6

It elicits a response that is inaccurate because its somewhat suggestive and cause a lessening of caution and decreased reliability

Question 7

What qualities should be avoided when interviewing?

Answer 7

Any semblance of a domineering, overly authoritative or paternalistic attitude.

Question 8

Rapport can be strengthened by a meticulous avoidance of argument, fault finding, or recrimination why?

Answer 8

Because theses acts will often force the employee to fight back to save face

Question 9

Understanding is a by-product of listening through which one gains some insight into the speakers desires, ideas, concepts, and attitudes.

Answer 9

True

Question 10

Up to how much of a message is non-verbal

Answer 10

Two-thirds.

Question 11

Can a supervisor agree to keep things confidential

Answer 11

Only if it does not include misconduct.

Question 12

When considering advice, the interviewer should avoid what?

Answer 12

Avoid solving the employees problems. But assist him in considering its ramifications and possible solutions.

Question 13

What are the different types of personnel interviews?

Answer 13

Informal, employment, progress, Grievance, problem solving, disciplinary, separation

Question 14

Informal interview is what?

Answer 14

Perhaps one of the most productive sources of information that might be used by the supervisor day to day.

Question 15

Employment interview is what?

Answer 15

Objective is to appraise an applicant’s qualifications.

Question 16

Progress interview is what?

Answer 16

Used to review past performance and to give constructive guidance concerning improvement. Sufficient time should be given. should be about performance not personality. Leniency on the supervisor does not make good results. Every attempt must be made to avoid comparing interviewee to others. The interview that results in neither satisfaction or constructive guidance is wasted time.

Question 17

Grievance interview is what?

Answer 17

Every supervisor should be sympathetic to employees needs real or imagined grievances. Whenever possible, an opportunity should be provided for the employee to participate actively in the solution of the problem.

Question 18

What is a problem solving interview?

Answer 18

Help subordinates solve personal problems. Often called a consultation or chaplain interview. Must allow sub to air problems.

Question 19

Disciplinary Action Interview

Answer 19

He should be interviewed during the investigation. Then must be informed of the findings, conclusions, recommendations, and penalty stemming from the investigation when the matter has been finally resolved. Responsibility of supervisor to notify findings of disciplinary investigation.

Question 20

During a disciplinary interview it is rarely advisable to

Answer 20

Interview an employee while they are still angry.

Question 21

What is a separation interview?

Answer 21

Conducted regardless of the reason for separation. To learn the true reason for a resignation rather than an expressed reason.

Question 22

Purposeful face to face interchanges with them will enable him to motivate them change their attitudes when necessary to comport with the objectives of the organization obtain their cooperation or help them resolve problems.

Answer 22

True