Chapter 2 Supervisor's Function

Question 1

What are the three major portions of supervisor’s job

Answer 1

Leading, directing, and controlling.

Question 2

What is POSDCORB

Answer 2

It represents a concept that is designed to call attention to the various functions of a chief executive.

Question 3

What does POSDCORB stand for?

Answer 3

Planning, organizing, staffing, directing, coordinating, reporting, budgeting

Question 4

Plans that guides daily performance of operating personnel at lower level of hierarchy must be more or less detailed than those near the top?

Answer 4

More detailed for lower levels.

Question 5

Plans can be classified in different ways. What are they?

Answer 5

Procedural plans (SOPs), Tactical plans- civil disorders, Operational plans - normal duty plans, Auxiliary plans - recruitment, Fiscal plans

Question 6

Compare a policy to a rule

Answer 6

Policies change slowly because they are based on broad organizational objectives. Rules control explicit behavior and are subject to more rapid change.

Question 7

Organization structure provides clear downward lines of authority and responsibility and upward lines of accountability.

Answer 7

True

Question 8

What happens when a supervisor gives an order or makes an assignment and then fails to follow up to see if it is carried out as directed.

Answer 8

He will abrogate his supervisor authority.

Question 9

Channels of communication and lines of authority become more indistinct as the nature of the organization increases in complexity

Answer 9

True

Question 10

Characteristics of a Line Organization

Answer 10

Channels of authority and responsibility extend in a direct line, quick decisions can be made.

Question 11

Describe a functional organization

Answer 11

It divides responsibility and authority among several specialists, such as training.

Question 12

Disadvantage of Functional organization

Answer 12

Discipline is difficult to administer because of multiheaded leadership

Question 13

Which is the most common type of organization setup

Answer 13

Line and staff organization

Question 14

Define line and staff

Answer 14

It combines staff specialists or units with line organization so that the service of knowledge can be provided to line personnel by specialists such as the criminalist, training officer…

Question 15

What is the law of productivity

Answer 15

assigning to each worker the fewest possible kinds of tasks or operations in order to improve the quality and increase the quantity of his work and giving him the highest class of work for which his natural ability’s fit him.

Question 16

What is the unity of command.

Answer 16

The principle requires that every employee be under the direct command of on superior.

Question 17

Describe the span of control

Answer 17

Relates to the number of subordinates who can be supervised effectively by one supervisor

Question 18

What are the numbers associated with span of control

Answer 18

3-5 at the top of the organization and broadens at the lower levels

Question 19

In what way can a supervisor reduce his span of control

Answer 19

By delegating work by clearly defining tasks for those who are to perform them.

Question 20

Define delegation

Answer 20

Relates to the process of committing an activity to another’s care.

Question 21

How do employees feel if they never get tasks delegated to them

Answer 21

Feelings of insecurity and frustration

Question 22

Should a supervisor take back a delegated task if a subordinate thinks it is too difficult?

Answer 22

No. Give the subordinate further training and assurance.

Question 23

What is the exception principle

Answer 23

A supervisor should not personally take on each matter, but only those exceptional matters.