Chapter 7 Some Psychological Aspects Of Supervision Flashcards
What are the three psychological things to consider when supervising?
Their drives, satisfactions, and needs.
What is the psychological drive?
The wish for security, based on fear, apprehensiveness, and avoidance, the drive for response, derived from love friendship and affection the wish for recognition.
What are the psychological satisfactions?
The fundamental satisfactions that the individual strives to fulfill, which include: affection, Personal adequacy, recognition as a personality, opportunity for accomplishment, opportunity for independence, opportunity to obtain new experiences, and opportunity to possess something or someone.
What are the psychological needs?
Feeling of security, sense of adequacy, sense of self-esteem, and a sense of social approval.
What is the inferiority complex
Describes the psychological feeling of inadequacy and applied this concept as a partial explanation of some of the problems.
What is catharsis?
Process of talking or acting things out in a permissive atmosphere. The lack of knowledge or understanding is often the direct cause of debilitating anxieties, fears, and feelings of insecurity among employees.
When do frustrated employees happen?
When individuals are prevented from fulfilling certain conscious desires or impulses, when their drives or satisfactions are not realized, when they are thwarted in reaching their goals
What determines success when dealing with a frustrated employee?
Directly related to the supervisors patience and understanding the effort he expends in helping his subordinates solve their problems
Sometimes giving subordinates an opportunity to talk, providing a bit of information, or giving simple explanations is all that is required to correct an incipient problem.
True
What is the frustration tolerance?
The threshold level at which frustrations have different effects on behavior
What happens when an employee is afraid to express anger or annoyance outwardly?
he often engages in passive hostility symptomized by sullenness, uncommunicativeness, or grumbling
What is aggression’s two main functions?
Involves the extraction of satisfaction from the outside world in the drive toward a goal that is blocked. The second, involves a desire to hurt or destroy the source of the pain.
If the pain from punishment he is likely to sustain exceeds his pleasure from the aggressive acts he will probably discontinue them
True
Sometimes an attitude of resignation can be combated by?
Giving them increased responsibility and understanding that someone has confidence in them.
When talking about excuses or rationalizations, when one assigns blame to an object, it is said that they have engaged in
Projection.
