Chapter 8 Special Problems In Counseling And Remediation Flashcards
Supervisors are not expected to be psychologists, but they are expected to
Be familiar with the symptoms usually characteristic of these conditions so that he may recognize them and initiate timely and appropriate remedial action
How many officers have a problem with alcohol?
One in four
Are supervisors responsible for problem drinking?
Supervisors may not notice signs, may not care to take action, may take disciplinary action
drinking starts at social drinking and then into problem drinking and then into physiological and psychological dependence
True
What are some defense mechanisms to drinking
Denial, rationalization, projection
Drinking problems are listed under the ADA
True.
Sometimes punishment applied to preserve organizational integrity brings about the crisis needed to make the employee realize that his job is at stake
True
What is the ADIME problem solving method for the problem drinker?
Analysis, Devlop a plan, implement, monitor, evaluate
What are three basic ingredients of effective counseling?
Looking front the employees point of view, establishing a comfortable relationship, and being attentive to what is being said.
Should there be note taking during counselings?
No. It will only contribute to the subjects apprehensions and aggravate his suspicions.
When should a supervisor become involved in a subordinate’s personal affairs?
When employee asks for help and when the problem has effected performance
Define burnout
Excessive job stress or that resulting from personal frustration and inadequate coping skills.
If stress is too much, a transfer to a less demanding assignment might help
True
