Chapter 4: The Training Function

Question 1

What is one of the principal duties of the supervisor and perhaps one of his most important responsibilities?

Answer 1

Training his subordinates

Question 2

Why is training so important?

Answer 2

Employees are the most precious resource. Success of training does not solely fall on the student, but on the instructor’s ability to effectively execute his teaching strategies.

Question 3

What are the principles of learning

Answer 3

Readiness, effect, repetition, primacy, recency, intensity

Question 4

How can an instructor get the trainee ready?

Answer 4

Must appeal to the learner’s self-interests by showing them why they need this and how they can use this to better themselves

Question 5

Principle of repetition shows that after how many times will someone remember something after 30 days

Answer 5

6 times from lecture to application

Question 6

Principle of primacy says that the first thing learned is hard to erase or change

Answer 6

True

Question 7

What is the difference between instructional goals and learning objectives?

Answer 7

Instructional goals are defined as broad, general statements. Objectives are brief, clear, specific statements about what students should know by the end of the training.

Question 8

The development of pertinent examples will tax the imagination of the teacher, but the returns for his efforts will amply repay him

Answer 8

True

Question 9

What are the five steps of teaching?

Answer 9

Intro, presentation, review, application, testing.

Question 10

What is the ACID test for an introduction?

Answer 10

Have I gained Attention
Have I aroused Curiosity
Have I stimulated Interest
Have I created Desire to learn

Question 11

What can be done in the application phase of teaching to ensure students understood the presentation

Answer 11

Problem solving and role playing are excellent teaching devices

Question 12

What two things could be cut from the 5 step teaching method?

Answer 12

Intro: the learner is already motivated
Application: the testing can take the place to assess

Question 13

What is a common error of teacher ineffectiveness

Answer 13

Oversimplification. Students suffer by having been exposed to too much and having learned little, “overloading”. Being aimless which is caused by not preparing

Question 14

The lecture method is…

Answer 14

Overworked and the least effective method since it assumes all learners are at the same level.

Question 15

Stress management simulations provide…

Answer 15

Personnel with an opportunity to gain a mastery over their emotional and physical responses in real lifelike situations

Question 16

What are workshops of learning?

Answer 16

Small discussion groups in which trainees can talk, listen, and compare experiences with other under the guidance of experienced personnel can give participants added insidght into the perspective and experiences of others.

Question 17

When are staff meetings most helpful

Answer 17

When they are properly planned and executed.

Question 18

Staff meetings should be a place in which bosses can give orders and monopolize the time by doing all of the talking and none of the listening

Answer 18

False. The sessions will eventually turn into silent sessions.