Chapter 1 Supervisors Role Flashcards
Define Management
The process of directing and controlling people and things so that organizational objectives can be accomplished.
Define Supervision
As part of the management process refers to the act of overseeing people.
Where is the productive capacity of the enterprise directly controlled and is most important?
Within the application of management and supervisory principles
How can you make a new policy implementation process smoother?
Allow those affected by a non emergent decision to be consulted.
How can a supervisor impact morale
He cannot do it through incentive or policy, but remembering that people are interested in themselves and things that affect them.
Where does a supevisor’s authority come from?
Technically from management, but really from the spirit of cooperation, respect, and confidence that he gets from subordinates
Where does a first line supervisor fit within an organization
A buffer between workers and management.
Does a supervisor need to become highly skilled in every aspect?
No, but they should have a good working knowledge.
What are the 8 Basic supervisory responsibilities?
Planner, Personal officer, trainer, coach, counselor, controller, decision maker, leader
Define basic responsibility - Planning
Be able to inspect, analyze data, develop routine recommendations, and be able to forecast future needs.
Define basic responsibility - Personnel Officer
Able to assign officers where they fit best. Round pegs in round holes
Define basic responsibility - Trainer
Supervisors develop their abilities to train their employees to be efficient, effective producers, who gain satisfaction from their work.
Define basic responsibility - Coach
Confronting employee with job performance with the objective of finding ways to overcome deficiencies and improve job performance
Define basic responsibility - Counselor
Actively listening and responding to employees complaints, grievances, and problems. Counseling goal is to improve performance. Could be related to a personal problem, too.
Define basic responsibility - Controller
Make sure rules and policies are followed. When facts are not there, employees should not be punished.
Define basic responsibility - Leader
Possess traits of honorable nests, courageous nests, and vitality. he must be reasonably intelligent, must have good common sense, and must be persuasive and flexible. he is not born with these characteristics, but the can develop them.
T/F: You need to support your employees when they are right and discipline them when they are wrong.
True
An effective supervisor shows concern for their employee and for the organization.
True
When employee and organizational needs are in conflict, which prevails.
The needs of the organization.
10 Guidelines for successfully making the transition to supervisor.
Educate yourself on new position. Look listen and learn new environment. Show interest and concern for employee. Communicate with employees. Lead by example. Support managements policies and decisions. Ask for guidance and direction. Treat people fairly. Do the right thing. Enjoy benefit of position.
