Chapter 1 Supervisors Role

Question 1

Define Management

Answer 1

The process of directing and controlling people and things so that organizational objectives can be accomplished.

Question 2

Define Supervision

Answer 2

As part of the management process refers to the act of overseeing people.

Question 3

Where is the productive capacity of the enterprise directly controlled and is most important?

Answer 3

Within the application of management and supervisory principles

Question 4

How can you make a new policy implementation process smoother?

Answer 4

Allow those affected by a non emergent decision to be consulted.

Question 5

How can a supervisor impact morale

Answer 5

He cannot do it through incentive or policy, but remembering that people are interested in themselves and things that affect them.

Question 6

Where does a supevisor’s authority come from?

Answer 6

Technically from management, but really from the spirit of cooperation, respect, and confidence that he gets from subordinates

Question 7

Where does a first line supervisor fit within an organization

Answer 7

A buffer between workers and management.

Question 8

Does a supervisor need to become highly skilled in every aspect?

Answer 8

No, but they should have a good working knowledge.

Question 9

What are the 8 Basic supervisory responsibilities?

Answer 9

Planner, Personal officer, trainer, coach, counselor, controller, decision maker, leader

Question 10

Define basic responsibility - Planning

Answer 10

Be able to inspect, analyze data, develop routine recommendations, and be able to forecast future needs.

Question 11

Define basic responsibility - Personnel Officer

Answer 11

Able to assign officers where they fit best. Round pegs in round holes

Question 12

Define basic responsibility - Trainer

Answer 12

Supervisors develop their abilities to train their employees to be efficient, effective producers, who gain satisfaction from their work.

Question 13

Define basic responsibility - Coach

Answer 13

Confronting employee with job performance with the objective of finding ways to overcome deficiencies and improve job performance

Question 14

Define basic responsibility - Counselor

Answer 14

Actively listening and responding to employees complaints, grievances, and problems. Counseling goal is to improve performance. Could be related to a personal problem, too.

Question 15

Define basic responsibility - Controller

Answer 15

Make sure rules and policies are followed. When facts are not there, employees should not be punished.

Question 16

Define basic responsibility - Leader

Answer 16

Possess traits of honorable nests, courageous nests, and vitality. he must be reasonably intelligent, must have good common sense, and must be persuasive and flexible. he is not born with these characteristics, but the can develop them.

Question 17

T/F: You need to support your employees when they are right and discipline them when they are wrong.

Answer 17

True

Question 18

An effective supervisor shows concern for their employee and for the organization.

Answer 18

True

Question 19

When employee and organizational needs are in conflict, which prevails.

Answer 19

The needs of the organization.

Question 20

10 Guidelines for successfully making the transition to supervisor.

Answer 20

Educate yourself on new position. Look listen and learn new environment. Show interest and concern for employee. Communicate with employees. Lead by example. Support managements policies and decisions. Ask for guidance and direction. Treat people fairly. Do the right thing. Enjoy benefit of position.