Chapter 3- Leadership, Supervision, And Command Presence

Question 1

Why do some supervisors resist adopting more refined supervisor practices?

Answer 1

Many are intangible and require more effort than those which they are accustomed.

Question 2

Is Leadership ability inherited?

Answer 2

No.

Question 3

How do the best leaders make their jobs appear easy

Answer 3

They recognize symptoms that problems are developing and have the fortitude to take timely preventative action before they become unmanageable.

Question 4

What are the different types of leaders?

Answer 4

Autocratic, Democratic (participatory), Laissez-fair.

Question 5

What is an autocratic leader?

Answer 5

Very authoritative, goes by the book. Sometimes rules through fear, intimidation, and threat.

Question 6

When is the autocratic leader best used?

Answer 6

When no time for permissive leadership, discussion and the need for bold rapid action is indicated.

Question 7

Describe the democratic (participatory) leader

Answer 7

Seeks ideas and suggestions from subordinates and allows them to participate in decision making that affects them.

Question 8

Describe a free rein or laissez-fair leader

Answer 8

A leader who plays down his role and exercises minimum control, seldom gives his subordinates the attention they need.

Question 9

What is situational leadership?

Answer 9

No management style can work in every situation, therefore situational leadership lets the leader decide the style based on the situation.

Question 10

Situational leadership is based upon what three factors

Answer 10

The amount of guidance and direction given, the amount of socio-emotional support given, and the readiness (maturity) level that followers exhibit.

Question 11

What is the end result of leadership in an organization?

Answer 11

To empower employees to make decisions and respond to situations in a manner consistent with the culture, principles, ethics, and values desirable to the agency.

Question 12

Command presence is best reflected by the leader who looks

Answer 12

calmer and calmer as things get worse and worse.

Question 13

What are three ways you can improve your command presence?

Answer 13

Look sharp, act sharp, and be sharp

Question 14

What are the elements of leadership?

Answer 14

Discipline, ethics, common sense, psychology

Question 15

What does the motivation of employees include?

Answer 15

The application of incentives, which encourages a certain positive pattern of behavior and attitude and contributes to the accomplishment of organizational objectives.

Question 16

What kind of incentives stimulate motivation?

Answer 16

Recognition, opportunity to develop, challenging job, increased responsibility, advancement, and fair treatment.

Question 17

What is vastly overrated when it comes to motivation

Answer 17

Money and other material incentives.

Question 18

Through use of objective personnel evaluations, what can the supervisor do?

Answer 18

Give recognition.

Question 19

What is something a supervisor must admit to himself sometimes.

Answer 19

That his techniques might be wrong.

Question 20

What are the 11 Leadership characteristics?

Answer 20

Friendliness, Enthusiasm, Ambition, Energy, Moral integrity, Intelligence, Technical skills, Faith, Verbal aptitude, courtesy, modesty. P 45

Question 21

Can you just copy another supervisor’s style and be successful?

Answer 21

No. The capability of the supervisor to adapt others methods to his own particular style is the keynote to success

Question 22

Sometimes supervisors get too wrapped up in always having their subordinates…

Answer 22

Be happy. Just having happy employees is not enough. They need goals and a a sense of achievement and personal development.

Question 23

Langauge of a leader should be unaffected, positive, and direct, not uncertain, indecisive, negative, or apologetic.

Answer 23

True…

Question 24

When reprimanding subordinates…

Answer 24

Effective communication skills, combined with effective interpersonal skills will allow him to punish without drawing blood.

Question 25

When giving orders what three interpretations are there?

Answer 25

What is said, what is thought to be said, what is though to have been heard.

Question 26

In a group setting, should the supervisor direct one or more people to be the lead for the task getting completed?

Answer 26

Just one.

Question 27

When are direct commands best utilized

Answer 27

When dealing with an employee who is lazy, careless, indifferent, or irresponsible or the one who refuses or neglects to obey standard operating rules.

Question 28

Most orders should be framed as

Answer 28

Requests. Employees will often resent an authoritarian/dictatorial method. The capable, conscientious, responsible subordinate will normally only require a request.

Question 29

Who should receive implied or suggested orders?

Answer 29

Reliable employees who readily assume responsibility for a task. This method is also useful in developing the initiative of subordinates, since they allow considerable latitude in the method of accomplishment.

Question 30

Why must supervisors follow-up with orders

Answer 30

Because if they dont, they surrender their authority.

Question 31

What are the steps in the decision making process?

Answer 31

1. Awareness that a real problem exists. 2. Facts must be obtained 3. Facts must be evaluated 4. Alternative approaches should be decided upon. 5. A decision must be made 6. Decision must be communicated 7. Follow-up

Question 32

What is perhaps the most common failing of an inexperienced supervisor?

Answer 32

Oversupervision

Question 33

When supervising multigenerational employees supervisors must understand the motivations and behaviors of others, their priorities, preferences, and reactions

Answer 33

True.

Question 34

What are some symptoms of leadership failures

Answer 34

Selfishness, suspicion, envy, failure to give credit, hypercriticism, and arbitrariness

Question 35

What are key ingredients in leadership within community policing

Answer 35

Genuine participation, communication, shared decision making, equity, self-control, and interdependence

Question 36

Do officers get more or less authority in community policing?

Answer 36

More authority

Question 37

What is a benefit of a flat organization?

Answer 37

Allows faster flow of information and communication within the organization as well as with the public.

Question 38

T of F: the manner of giving an unpopular order is often more resented than the order itself.

Answer 38

True