Chapter 9 Flashcards
which of the following is a category of grievance and dissatisfaction that arise in the workplace A. Work environment B. Inept Supervision C. Management Failures D. All Of the above
D. All of the above
Supervisors will not recognize where their performance might need modification if they are not honest about which choices A. Work Environment B. Rules and Regulations C. Self evaluation D. Assignments given to subordinates
C. Self Evaluation
All of the following according to the text are physical elements of the working environment that give rise to a large portion of employee dissatisfaction except A. Coworkers B. Bad Lighting C. Improper temperature D. Inadequate restroom facilities
A. Coworkers
What type of work environment factors typically need an outlay of capital to correct A. Unsatisfactory operational equipment B. Bad lighting C. Uncleanliness D. All of the above
D. All of the above
Which element accounts for a large share of dissatisfaction and negative feelings of employee A. Poor Supervision B. Assignment C. Lack of Authority D. Leadership
A. Poor Supervision
Supervisory practices that lead to negative feelings in employees include all of the following according to the text except A. Failure to give recognition B. Failure to delegate power C. The use of intemperate language D. Displays of favoritism
B. Failure to delegate power
Observations indicate that managers in the law enforcement agencies tend to \_\_\_\_\_\_ regarding the communication of organizational policies and Procedures A. Communicate poorly B. Communicate locally only C. Communicate well D. Communicate only to subordinates
C. Communicate well
According to the text which type of failure gives rise to many negative reactions of workers A. Failure of management B. Failure of Co workers C. Failure of Citizens D. Failures of Criminal justice system
A. Failure of management
Failure of management include A. Supervisors allowing waste of time on the job B. Violations of employees due process C. Arbitrarily enforcing rules D. All of the above
D. All of the above
Dissatisfaction are a prime cause of complaints and grievances of various types and contribute markedly to the lowering of which of the following A. Morale B. Satisfaction C. Performance D. Recognition
A. Morale
Indifference of supervisors to the squandering of organizational resources and other wasteful practices contribute to A. Inefficient operation B. Lack of morale C. Lazy attitude by workers D. Supervisory policies
A. Inefficient operation
Employees often oppose the \_\_\_\_\_\_\_ in which the organizational rules are enforced more than oppose the rules themselves A. Structure B. Manner C. Function D. Opportunity
B. Manner
The \_\_\_\_\_\_\_ of supervisors in enforcing all the organizational rules is perceived far more frequently than any other cause as a reason for opposition to the rules A. Inconsistency B. Structure C. Function D. Opportunity
A. Inconsistency
Employees react strongly and often challenge management in what formal legal system venue when they feel they have been arbitrarily deprived of some due process right A. Court B. Arbitration C. Civil service D. Mediation
A. Court
What type of interest does the tenured employee have when he has a legitimate claim to his job as conferred by statue, contract, or other existing rule or understanding A. Property interest B. Liberty interest C. Security interest D. Tenure interest
A. Property interest
the employee has which of the following interest when the employee action in dismissing him significantly damages his reputation or standing in the community A. Property interest B. Liberty interest C. Security Interest D. Tenure interest
B. Liberty Interest
It is imperative that supervisors become familiar with which of the following that might affect and a player interest in their position A. Contract provisions B. Statutes C. Rules between employer and employee D. All of the above
D. All of the above
In which US Supreme Court case did it state that a tenured public employee is entitled under due process to oral and written notice of the charges against him and an opportunity to tell his side of the story before he is terminated
A. Morrissey vs Brewer
B. Cleveland Board of Education vs Loudermill
C. Arnet vs Kennedy
D. Hence vs Breier
B. Cleveland board of education vs Loudermill
Generally courts have ruled that an employee cannot be penalized for his acts unless it can be proved that his conduct was related to his performance and
A. Impaired his efficiency
B. Seriously interfered with operational efficiency of the organization
C. Interfered with the maintenance of good order within the organization
D. All of the above
D. all of the above
A supervisor must consider legal justification for his action as well as the morality of what he does if he is to set a professional \_\_\_\_\_\_\_ within his sphere of influence A. Situation B. Tone C. Regulation D. Goal
B. Tone
the term used when a problem employee is involved in the frequent transfer from one place, one shift, or one assignment to another is A. Freeway therapy B. Transfer treatment C. The wheel D. All of the above
D. All of the above
According to the text when a employee discontent is not \_\_\_\_\_\_ it may become more grievous to the supervisor and the organization A. Acknowledged B. verbalized C. Acted upon D. Recognized
B. Verbalized
Many of the causes for employee dissatisfaction can be prevented by supervisors if they consistently adhere to the basic tenets of A. Rules B. Regulations C. Leadership D. Policy
C. Leadership
When some factor in an employee’s working environment cause him to complain orally or more formally, in writing it is usually referred to as a A. Performance problem B. Dissatisfaction C. Grievance D. all of the above
C. Grievance
A formalized procedure is required when employees believe the management in an organization has done which of the following
A. Inconsistently applied rules
B. Breached their contract
C. Improperly enforced rules
D. Exercised management rights in the contract
B. Breached their contract
Every supervisor should be sensitive to the needs of employees who have real or imagined grievances
A. True
B. False
A. True
Studies have revealed that works reaction to management controls have changed greatly in the last half century
A. True
B. False
B. False
Studies have revealed that workers reaction to the work environment have changed greatly in the last half century
A. True
B. False
B. False
There are no standard methods for handling causes for employee dissatisfaction
A. True
B. False
A. True
The supervisor must constantly work at improving communication skills in order to minimize problems that may result from poor communication
A. True
B. False
A. True
Failures of management give rise to many negative reactions in workers.
A. True
B. False
A. True
Officers have few opinions about organizational controls of their moral conduct personal debt and use of alcohol off duty
A. True
B. False
B. False
The Loudermill procedures would be the safest course to follow in important disciplinary case
A. True
B. False
B. False
The Morrissey procedures would be the safest corse to follow in important disciplinary cases
A. True
B. False
A. True
Most grievances that do not involve a contractual matter can be resolved by the first line supervisor without referral to higher authority
A. True
B. False
A. True
