Chapter 9 Flashcards
1
Q
which of the following is a category of grievance and dissatisfaction that arise in the workplace A. Work environment B. Inept Supervision C. Management Failures D. All Of the above
A
D. All of the above
2
Q
Supervisors will not recognize where their performance might need modification if they are not honest about which choices A. Work Environment B. Rules and Regulations C. Self evaluation D. Assignments given to subordinates
A
C. Self Evaluation
3
Q
All of the following according to the text are physical elements of the working environment that give rise to a large portion of employee dissatisfaction except A. Coworkers B. Bad Lighting C. Improper temperature D. Inadequate restroom facilities
A
A. Coworkers
4
Q
What type of work environment factors typically need an outlay of capital to correct A. Unsatisfactory operational equipment B. Bad lighting C. Uncleanliness D. All of the above
A
D. All of the above
5
Q
Which element accounts for a large share of dissatisfaction and negative feelings of employee A. Poor Supervision B. Assignment C. Lack of Authority D. Leadership
A
A. Poor Supervision
6
Q
Supervisory practices that lead to negative feelings in employees include all of the following according to the text except A. Failure to give recognition B. Failure to delegate power C. The use of intemperate language D. Displays of favoritism
A
B. Failure to delegate power
7
Q
Observations indicate that managers in the law enforcement agencies tend to \_\_\_\_\_\_ regarding the communication of organizational policies and Procedures A. Communicate poorly B. Communicate locally only C. Communicate well D. Communicate only to subordinates
A
C. Communicate well
8
Q
According to the text which type of failure gives rise to many negative reactions of workers A. Failure of management B. Failure of Co workers C. Failure of Citizens D. Failures of Criminal justice system
A
A. Failure of management
9
Q
Failure of management include A. Supervisors allowing waste of time on the job B. Violations of employees due process C. Arbitrarily enforcing rules D. All of the above
A
D. All of the above
10
Q
Dissatisfaction are a prime cause of complaints and grievances of various types and contribute markedly to the lowering of which of the following A. Morale B. Satisfaction C. Performance D. Recognition
A
A. Morale
11
Q
Indifference of supervisors to the squandering of organizational resources and other wasteful practices contribute to A. Inefficient operation B. Lack of morale C. Lazy attitude by workers D. Supervisory policies
A
A. Inefficient operation
12
Q
Employees often oppose the \_\_\_\_\_\_\_ in which the organizational rules are enforced more than oppose the rules themselves A. Structure B. Manner C. Function D. Opportunity
A
B. Manner
13
Q
The \_\_\_\_\_\_\_ of supervisors in enforcing all the organizational rules is perceived far more frequently than any other cause as a reason for opposition to the rules A. Inconsistency B. Structure C. Function D. Opportunity
A
A. Inconsistency
14
Q
Employees react strongly and often challenge management in what formal legal system venue when they feel they have been arbitrarily deprived of some due process right A. Court B. Arbitration C. Civil service D. Mediation
A
A. Court
15
Q
What type of interest does the tenured employee have when he has a legitimate claim to his job as conferred by statue, contract, or other existing rule or understanding A. Property interest B. Liberty interest C. Security interest D. Tenure interest
A
A. Property interest
