Chapter 3 Flashcards
The art of influencing, directing, guiding, and controlling others in such a way as to obtain their wiling obedience, confidence, respect, and loyal cooperation in the accomplishment of an objective is defined as A. Supervision B. Leadership C. Dictatorship D. Management
B. Leadership
Sound leadership techniques require the supervisor to A. Be diligent B. Sustain a high organizational spirit C. Achieve maximum productivity D. All of the above
D. all of the above
The granting in which type of authority does not Ipsy facto make a person a leader A. Delegated Authority B. Formal Authority C. Facilitating Authority D. Direct Authority
B. Formal Authority
A supervisor who leads democratically does so by
A. Seeking ideas and suggestions from Subordinates
B. Limited participation in getting the job done
C. Treating subordinates as those who may one day be able to be an associate
D. Decreasing commitment to the goals of the organization
A. Seeking ideas and suggestions from subordinates
Command Presence denotes A. A military Bearing B. A distinctive type of appearance C. A distinctive type of conduct D. all of the above
D. All Of the above
In its broadest sense, what would be the best mark of good leadership A. High Level of Discipline B. High facilitation of subordinates C. High trust of supervisors D. all of the above
A. High Level of Discipline
Employees are stimulated to produce best when they are provided with \_\_\_\_\_\_ to satisfy individual needs A. Authority B. Power C. Positive incentives D. Responsibility
C. Positive Incentives
Which of the below is vastly overrated as a positive motivational influence because it becomes weaker and weaker as physical human needs are progressively satisfied A. Money B. Recognition C. Power D. Authority
A. Money
Examples of negative motivators include all of the following except A. Coercion B. Punishment C. Authority D. Fear
C. Authority
An Honest \_\_\_\_\_\_\_is difficult because one often interprets what he does in accord with his own motives and not in accord with others interpretations of what was done A. Self appraisal B. Self recognition C. Self respect D. Self Discipline
A. Self Appraisal
Ideally every leader should posses all of the following traits except A. Friendliness B. Ambition C. Exhilaration D. Intelligence
C. Exhilaration
Ideally, which of the following trait should every leader posses A. Faith B. Courtesy C. Modesty D. All of the above
D. all of the above
The greatest production in the shortest possible time with the minimum amount energy and the maximum amount of satisfaction for the producers is the objective of good A. Human Relations B. Effective performance C. Synergistic production D. Efficient performance
A. Human Relations
Which is an indicator that supervisor lacks the self control that is desirable in a leader A. Temper B. Emotional display C. Grouchiness D. All of the above
D. All of the above
One of the most frequent complaints of workers is that criticism comes readily but \_\_\_\_\_ come seldom A. Assignment B. rewards C. Praise D. Authority
C. Praise
What type of employee will do just that amount and quality of work that will not give the organization a cause of action against him and is often the cause of considerable concern to supervisor A. Disciplined B. Substandard C. Marginal D. Unmotivated
C. marginal
The complex process of communicating ideas in such a manner that the recipient interprets what he hears in a way the communicator intends is know as A. Delegation B. Directing C. Facilitating D. Giving Orders
D. Giving Orders
What type of directive is useful in developing the initiative of subordinates since they allow considerable latitude in the methods of accomplishing an assignment when immediate action is not essential A. Innate B. Suggestive C. Intact D. Subtle
B. Suggestive
The type of order which is usually satisfactory for the simple task, especially if they have been performed before an in emergency situation is called A. verbal B. written C. Suggestive D. Implied
A. verbal
What type of order should be used in situations where complex operations or numerous persons are affected to assure that all receive the same message A. Verbal B. Written C. Suggestive D. Implied
B. written
According to the text what should not be based on snap judgement A. Commending B. Decisions C. Assumption D. Actions
B. Decisions
The author refers to the most common failing of inexperienced supervisors as A. Micromanagement B. Macro management C. Over supervision D. Undersupervison
C. Over supervision
Supervisors will have a valuable tool at their disposal if they set the right example with their own A. Attitude B. Conduct C. Relationship D. All of the above
D. All of the above
Which of the following should recognize that a woman are legally and morally entitled to the same opportunities and considerations in the position for which they were employed as are men. A. Supervisors B. Administrators C. Organizational policy D. All of the above
D. All of the above
According yo your text, all of the following are common acts that are alleged as a basis for charges of harassment except A. Unjust favoritism B. Discourteous Language C. Demotions D. Dating
D. Dating
Leadership embodies a set of basic principles the applicant of which facilitates human endeavor
A. True
B. False
A. True
Supervisors never resist adopting more refined supervisory practices because of the military connotation supervision implies in the quasi military law enforcement
A. True
B. false
B. False
There are hard and fast rules for supervising in every work situation
A. True
B. False
B. False
Negative motivators include fear and coercion
A. True
B. False
A. True
According to the text a leader should posses the trait ambition
A. True
B. False
A. True
According to the text a leader should posses the trait of Aggressivity
A. True
B. False
B. False
The human relations aspect of supervision and leadership has developed to an inordinate degree during the last several decades.
A. True
B. False
A. True
The average Supervisor always faces up to his or her responsibility of giving forthright criticism when its due
A. True
B. False
B. False
Ideally order giving involves the complex process of communicating ideas in such a manner that the recipients interpret what they hear in the way the communication intended
A. True
B. False
A. True
Leadership does not fail because it is not provided when it is most needed but rather because the techniques are flawed
A. True
B. False
B. False
