Chapter 8 Flashcards
At times supervisors must assume the role of \_\_\_\_\_\_\_ to their subordinates when information comes to their attention that the subordinates need help or when they seek help directly or indirectly A. Leader B. Parent C. Counselor D. Disciplinarian
C. Counselor
The american council for Drug education has concluded from its study that \_\_\_\_\_\_\_\_ is without question the most serious drug problem in the country A. Crack Cocaine B. Heroin C. Marijuana D. Alcohol dependence
D. Alcohol dependence
Which of the following are symptoms of problem drinking
A. Employee preoccupation
B. Games played - denying there is a problem
C. Guilt feelings
D. All of the above
D. All of the above
When one is repeatedly affected adversely by alcohol, regardless of how slight or grave the effects are then one is considered A. A Problem Drinker B. A substance abuser C. An Alcoholic D. A drug user
A. A problem drinker
What Characteristics may also signal a drinking problem in people
A. Growing domestic or financial troubles
B. Domestic dispute and Change
C. Change in environment or work
D. New Friends and Co-workers
A. Growing domestic or financial troubles
Problem drinkers beginning to lie about drinking or denying it when it is perfectly obvious to others is a sign of drinkers A. Addiction B. Loss of control C. Abuse D. Cry for help
B. Loss of control
What self defense mechanism occurs when one denies the existence of any problem and gives excuses instead of the truth A. Rejection B. Projection C. Rationalization D. Fixation
C. Rationalization
What self defense mechanism occurs when one denies using alcohol or claims that they can stop at any time. A. Denial B. Projection C. Rationalization D. Fixation
A. Denial
The self defense mechanism which involves the assigning of blame to other people for the problem is know as A. Denial B. Projection C. Rationalization D. Fixation
B. Projection
According to the text, when drinking adversely affects the employee's performance on the job and the employee has been counseled about it, what type of supervisorial action may be necessary A. Sick leave B. Reassignment C. Counseling D. Punitive action
D. Punitive action
A supervisor is obligated to do what when problem drinking causes the employee job performance to deteriorate A. Take action B. Reassign the subordinate C. Look the other way D. All of the above
A. Take action
When drinking causes an employee work to deteriorate or drop to an unacceptable level the supervisor is ultimately responsible for A. Reassignment B. Counseling C. Training D. Corrective action
D. Corrective Action
AS with other interviewing situations when dealing with an employee who has a drinking problem the supervisor should be familiar with all pertinent facts concerning which elements
A. The employee
B. His performance records
C. The details of his disciplinary history
D. All of the above
D. All of the above
The Technique used when a supervisor stimulates the individual to discover his/her own problem and decides upon a course of action to correct it is know as A. Directive counseling B. Employee-centered counseling C. Performance counseling D. Action Centered counseling
B. Employee centered counseling
According to the text what is at the core of any successful referral program for those with a drinking problem A. Peer support B. Chapters of Alcoholics anonymous C. Family programs D. All of the above
B. Chapters of Alcoholics anonymous
The important objective of counseling is not only to get the problem drinker to give up drinking but to also come to a realization
A. How it affected their life
B. That they can never drink again
C. How it affected their job
D. That they must only drink in moderation
B. That they can never drink again
Psychological symptoms of a problem include A. Uncontrolled emotional outbursts B. Excessive irritability C. Insecurity D. All of the above
D. All of the above
All of the following are psychological symptoms of a problem reviewed in the text except A. Guilt B. Self Pity C. Sadness D. Haplessness
D. Haplessness
Physiological symptoms experience in personal or emotional problems include A. Headaches B. Upset stomach C. Muscle spasms D. All of the above
D. All of the above
At the close of a counseling session a subordinate should be able to
A. Summarize the conclusion reached
B. Make a definite commitment to execute the solution
C. Summarize the course of action to be followed
D. All of the above
D. All of the above
What is the term used for an excessive job stress, or that resulting from personal frustration and inadequate coping skills A. Burnout B. Frustration C. Coping Mechanism D. Aggression
A. Burnout
The second phase of counseling is
A. An Assessment by the counselor of the problems presented
B. A review of personal history
C. A review of goals and Objectives
D. An Assessment of behavior and Disciplinary record
A. An Assessment by the counselor or the problem presented
Proven Stress reducers include A. Diet Changes B. Physical Exercise C. Retraining D. All of the above
D. All of the above
A subordinate usually loses objectivity and sense of perspective when he/she is experience which feeling A. Anxiety B. Fear C. Frustration D. Depression
D. Depression
According to the text, offices involved in traumatic incidents sometimes develop rather severe \_\_\_\_\_\_\_ shortly after the incident occurred A. Sleep disorders B. Muscle twitches C. Psychological reactions D. Physical Reactions
C. Psychological reactions
Police work by its nature is conducive to problem drinking.
A. True
B. False
A. True
The medical problems associated with drinking are the most troubling for the supervisor
A. True
B. False
B. False
A drinking problem cannot exist without the affected person being aware of it
A. True
B. False
B. False
When the drinker tolerance for alcohol increases he/she is developing the pattern of a problem drinker
A. True
B. False
A. True
An extension of problem drinking is alcoholism in which the individual drinks compulsively
A. True
B. False
A. True
A drinker must hit rock bottom before he/she will realize that help is needed
A. True
B. False
B. False
It takes an alcoholic to treat an alcoholic, thus the success of Alcoholics Anonymous
A. True
B. False
B. False
Every supervisor at some time will observe a marked behavioral change in a subordinate whose personality has been stable and controlled in the past and that marked change may be a sign of a problem
A. True
B. False
A. True
Supervisors are sometimes faced with emotional problems that are extremely complex and beyond their capacity to resolve
A. True
B. False
A. True
Most suicidal officers communicate their intent sometimes during the week preceding their attempt
A. True
B. False
A. True
