Chapter 8 Flashcards
At times supervisors must assume the role of \_\_\_\_\_\_\_ to their subordinates when information comes to their attention that the subordinates need help or when they seek help directly or indirectly A. Leader B. Parent C. Counselor D. Disciplinarian
C. Counselor
The american council for Drug education has concluded from its study that \_\_\_\_\_\_\_\_ is without question the most serious drug problem in the country A. Crack Cocaine B. Heroin C. Marijuana D. Alcohol dependence
D. Alcohol dependence
Which of the following are symptoms of problem drinking
A. Employee preoccupation
B. Games played - denying there is a problem
C. Guilt feelings
D. All of the above
D. All of the above
When one is repeatedly affected adversely by alcohol, regardless of how slight or grave the effects are then one is considered A. A Problem Drinker B. A substance abuser C. An Alcoholic D. A drug user
A. A problem drinker
What Characteristics may also signal a drinking problem in people
A. Growing domestic or financial troubles
B. Domestic dispute and Change
C. Change in environment or work
D. New Friends and Co-workers
A. Growing domestic or financial troubles
Problem drinkers beginning to lie about drinking or denying it when it is perfectly obvious to others is a sign of drinkers A. Addiction B. Loss of control C. Abuse D. Cry for help
B. Loss of control
What self defense mechanism occurs when one denies the existence of any problem and gives excuses instead of the truth A. Rejection B. Projection C. Rationalization D. Fixation
C. Rationalization
What self defense mechanism occurs when one denies using alcohol or claims that they can stop at any time. A. Denial B. Projection C. Rationalization D. Fixation
A. Denial
The self defense mechanism which involves the assigning of blame to other people for the problem is know as A. Denial B. Projection C. Rationalization D. Fixation
B. Projection
According to the text, when drinking adversely affects the employee's performance on the job and the employee has been counseled about it, what type of supervisorial action may be necessary A. Sick leave B. Reassignment C. Counseling D. Punitive action
D. Punitive action
A supervisor is obligated to do what when problem drinking causes the employee job performance to deteriorate A. Take action B. Reassign the subordinate C. Look the other way D. All of the above
A. Take action
When drinking causes an employee work to deteriorate or drop to an unacceptable level the supervisor is ultimately responsible for A. Reassignment B. Counseling C. Training D. Corrective action
D. Corrective Action
AS with other interviewing situations when dealing with an employee who has a drinking problem the supervisor should be familiar with all pertinent facts concerning which elements
A. The employee
B. His performance records
C. The details of his disciplinary history
D. All of the above
D. All of the above
The Technique used when a supervisor stimulates the individual to discover his/her own problem and decides upon a course of action to correct it is know as A. Directive counseling B. Employee-centered counseling C. Performance counseling D. Action Centered counseling
B. Employee centered counseling
According to the text what is at the core of any successful referral program for those with a drinking problem A. Peer support B. Chapters of Alcoholics anonymous C. Family programs D. All of the above
B. Chapters of Alcoholics anonymous
