Chapter 7 Flashcards
The approach of \_\_\_\_\_\_\_\_ towards supervision is an important science that grew from other science in managing people A. Labor relations B. Human relations C. Scientific management D. Performance management
B. Human relations
The rise of worker dominance and \_\_\_\_\_\_\_\_\_\_ has made it necessary for management to seek positive methods of gaining an understanding of workers and leading them into a desire to produce A. Human relations B. Scientific management C. Merit system D. Labor relations
C. Merit Systems
Human relations training has stressed
A. Cultural background
B. Psychological difference between people
C. Effects of culture and Psychological differences on human behavior
D. All of the above
D. All of the above
Which of the following traits must an ideal supervisor possess A. Strong Leadership B. Good Discipline C. Palatable human relations D. All of the above
D. All of the above
According to the text, examples of driver are all of the following except A. Drive for security B. Drive for recognition C. Drive for status D. Drive for new experiences
C. Drive for status
All persons have
A. Basic drive which motivate their behavior
B. Certain satisfactions that need fulfillment
C. Psychological needs that govern their demeanor
D. All of the above
D. All of the above
According to the text the fundamental satisfactions that the individual strives to fulfill include all of the following except
A. Opportunity to possess something or someone
B. A sense of personal confidence
C. Recognition as a personality
D. An Opportunity for independence
B. A sense of personal confidence
John Adair lists a basic psychological need as including A. A feeling of security B. A sense of adequacy C. A sense of social approval D. All of the above
D. All of the above
What term is used to describe the psychological feeling of inadequacy A. Inferiority complex B. Lack of confidence C. lack of Adequacy D. Lack of social approval
A. Inferiority complex
Sigmund Freud discovered that if he allowed his patients to talk about their psychological ailments - bringing them to consciousness and giving them expression - that the patients fears, problems and complexes were often alleviated. The process is know as A. Displacement B. Catharsis C. Regression D. Projection
B. Catharsis
When an employee psychological problems interfere with \_\_\_\_\_\_\_\_\_\_ the supervisor must initiate action A. The status quo B. The norm C. Performance D. The planning function
C. Performance
Supervisors must develop what kind of approach in dealing with the emotional problems of their subordinates that are encountered day to day A. Human relations B. Facilitation C. Clinical D. Psychological
C. Clinical
When a route to a goal becomes obstructed the usual reaction is to A. Go around the barrier B. Remove the barrier C. Attack the barrier D. All of the above
D. All of the above
What kind of behavior is needed in meeting obstruction since it requires some adjustment to circumstance A. Problem solving behavior B. Decision making behavior C. Clinical counseling behavior D. Human relations behavior
A. Problem solving behavior
Which of the following external barriers may cause frustration in a subordinate in reaching his or her goals A. Physical things B. Human barriers C. Situational barrier D. All of the above
D. All of the above
