Chapter 7 Flashcards
The approach of \_\_\_\_\_\_\_\_ towards supervision is an important science that grew from other science in managing people A. Labor relations B. Human relations C. Scientific management D. Performance management
B. Human relations
The rise of worker dominance and \_\_\_\_\_\_\_\_\_\_ has made it necessary for management to seek positive methods of gaining an understanding of workers and leading them into a desire to produce A. Human relations B. Scientific management C. Merit system D. Labor relations
C. Merit Systems
Human relations training has stressed
A. Cultural background
B. Psychological difference between people
C. Effects of culture and Psychological differences on human behavior
D. All of the above
D. All of the above
Which of the following traits must an ideal supervisor possess A. Strong Leadership B. Good Discipline C. Palatable human relations D. All of the above
D. All of the above
According to the text, examples of driver are all of the following except A. Drive for security B. Drive for recognition C. Drive for status D. Drive for new experiences
C. Drive for status
All persons have
A. Basic drive which motivate their behavior
B. Certain satisfactions that need fulfillment
C. Psychological needs that govern their demeanor
D. All of the above
D. All of the above
According to the text the fundamental satisfactions that the individual strives to fulfill include all of the following except
A. Opportunity to possess something or someone
B. A sense of personal confidence
C. Recognition as a personality
D. An Opportunity for independence
B. A sense of personal confidence
John Adair lists a basic psychological need as including A. A feeling of security B. A sense of adequacy C. A sense of social approval D. All of the above
D. All of the above
What term is used to describe the psychological feeling of inadequacy A. Inferiority complex B. Lack of confidence C. lack of Adequacy D. Lack of social approval
A. Inferiority complex
Sigmund Freud discovered that if he allowed his patients to talk about their psychological ailments - bringing them to consciousness and giving them expression - that the patients fears, problems and complexes were often alleviated. The process is know as A. Displacement B. Catharsis C. Regression D. Projection
B. Catharsis
When an employee psychological problems interfere with \_\_\_\_\_\_\_\_\_\_ the supervisor must initiate action A. The status quo B. The norm C. Performance D. The planning function
C. Performance
Supervisors must develop what kind of approach in dealing with the emotional problems of their subordinates that are encountered day to day A. Human relations B. Facilitation C. Clinical D. Psychological
C. Clinical
When a route to a goal becomes obstructed the usual reaction is to A. Go around the barrier B. Remove the barrier C. Attack the barrier D. All of the above
D. All of the above
What kind of behavior is needed in meeting obstruction since it requires some adjustment to circumstance A. Problem solving behavior B. Decision making behavior C. Clinical counseling behavior D. Human relations behavior
A. Problem solving behavior
Which of the following external barriers may cause frustration in a subordinate in reaching his or her goals A. Physical things B. Human barriers C. Situational barrier D. All of the above
D. All of the above
Conflicts in motives within the individual may constitute which type of barrier to personal adjustment A. External B. Physical C. Internal D. Situational
C. Internal
Which of the following may appear when job motives encounter barriers A. Performance issues B. Irritability C. Frustrations D. All of the bove
C. Frustrations
The threshold level by which frustrations have different effects upon behavior is called A. Frustration point B. Frustration tolerance C. Frustration limit D. Frustration barrier
B. Frustration tolerance
Since human beings cannot remain static for long they tend to meet frustrations with A. Aggression B. Action C. Depression D. Stress
A. Aggression
Which of the following is an example of a divert verbal attack A. Talking back B. Belittling C. Picking arguments D. All of the above
D. All of the above
\_\_\_\_\_\_\_\_ may occur in the form of loafing, work slowdowns, sabotage, and absenteeism A. Stress B. Noncooperation C. Indirect attacks D. All of the above
B. Noncooperation
Which of the following I involved in the first function of aggression
A. Physical attack on the barrier that is being blocked
B. noncooperation with supervisor
C. Frustration towards accomplishment of the goal that was being driven towards
D. Extraction of satisfaction from the outside world in the drive toward a goal that is blocked
D. Extraction of satisfaction from the outside world in the drive toward a goal that is blocked
When emotional conflicts with their resultant frustration are frequent or continues and attack reactions which are not available to individual then the individual may adopt an attitude of A. Resignation B. Depression C. Frustration D. Noncooperation
A. Resignation
The term that refers to assigning blame to some external object rather than to himself is know as A. Projection B. Catharsis C. Fixation D. Regression
A. Projection
What is it called when an individual keeps repeating a response even if its is not effective A. Projection B. Catharsis C. Fixation D. Regression
C. Fixation
The contemporary attitude toward human nature and human engineering is no longer a prominent issue in the concept of management
A. True
B. False
B. False
Development of confidence is a basic human drive
A. True
B. False
B. False
A sense of self esteem is a basic human drive
A. True
B. False
A. True
Training might help to improve an individual proficiency and confidence
A. True
B. False
A. True
An Assignment to a position where an individual can achieve added success has no impact on developing that individual self esteem
A. True
B. False
B. False
If left unresolved emotional ills often result in various psychological conditions
A. True
B. False
A. True
The supervisor who ignores or is unaware of the employee drive to attain a certain goal is often the very cause of frustration
A. True
B. False
A. True
Situational barriers may consist of an incompatible partner or supervisor that one is assigned to work with on the job
A. True
B. False
B. False
Human barriers may consist of a nagging spouse
A. True
B. False
A. True
The most obvious means of preventing frustrations arising out of the work environment is the discovery and removal of underlying causes
A. True
B. False
A. True
