Chapter 6

Question 1

Which of the following is know as the interchange of views and ideas between two or more persons
A. Interview
B. Meeting
C. Presentation
D. Lecture

Answer 1

A. interview

Question 2

A/An \_\_\_\_\_\_\_\_\_ Has primary to obtain or impart information or influence attitudes or behavior
A. Interview
B. Meeting
C. Presentation
D. Lecture

Answer 2

A. Interview

Question 3

Which of the following is one of the prime activities of every supervisory officer at all levels and requires a great portion of his time
A. Lectures
B. Discipline
C. Consulting
D. Meetings

Answer 3

C. Consulting

Question 4

Which of the following involves a process of questioning in which the one doing the questioning assumes a dominant role in the relationship
A. Interview
B. Interrogation
C. Lecture
D. Meeting

Answer 4

b. Interrogation

Question 5

Who is the one in an interview who has to exchange ideas with the one being questioned
A. Interviewee
B. Interviewer
C. Investigatee
D. Investigator

Answer 5

B. Interviewer

Question 6

The major functions of the interview are to
A. Obtain information
B. Communicate information
C. Motivate employees for the purpose of improvement
D. All of the above

Answer 6

D. All of the above

Question 7

According to the text all of the following are major functions of the interview except
A. Motivate employees for the purpose of improvement
B. Help solve personal and group problems
C. Providing training on situations and events
D. Appraising past or present situation of the employee

Answer 7

C. Providing training on situations and events

Question 8

Which of the following are steps the supervisor should undertake in preparing for an interview
A. Preliminary planning
B. Arranging for privacy
C. Preparing questions
D. All of the above

Answer 8

D. All of the above

Question 9

Questions that may be used at first to establish the habit the habit of answering should be prepared if the \_\_\_\_\_\_\_\_\_ technique of interviewing is used
A. Interrogation
B. Question and answer
C. Counseling
D. Lecturing

Answer 9

B. Question and answer

Question 10

Opening an interview and use of questions are important steps in
A. Making a report of the interview
B. Establishing protocol in an interview
C. Conducting an interview
D. Scheduling an interview

Answer 10

C. Conducting an Interview

Question 11

Which form of employee interviewing is seldom entirely successful because questions seldom elicit the whole story from the interviewee
A. Interrogation
B. Question and answer
C. Counseling
D. Lecturing

Answer 11

D. Lecturing

Question 12

Which of the following should be avoided in the attitude of the interviewer since it might close avenues of communications
A. Domineering attitude
B. Overly Authoritative attitude
C. Paternalistic attitude
D. All of the above

Answer 12

B. Overly authoritative attitude

Question 13

The wise supervisor will realize that sudden and pronounced behavioral changes in is relationship with subordinates might be viewed as \_\_\_\_\_\_\_\_\_\_ which will hinder the rapport between the two
A. Distrust
B. Domineering
C. Antagonistic
D. Intimidating

Answer 13

A. Distrust

Question 14

\_\_\_\_\_\_\_\_\_\_ can be strengthened by a meticulous avoidance of argument, fault finding, or recrimination
A. Trust
B. Rapport
C. Concern
D. Confidence

Answer 14

B. Rapport

Question 15

By displaying sincere interest in and consideration for the employee, the supervisor will start the process of building the employee's
A. Trust
B. Rapport
C. Concern
D. Confidence

Answer 15

D. Confidence

Question 16

Another term for technique of understanding listening is called
A. Active listening
B. Passive listening
C. Counseling and praise
D. Counseling and empathy

Answer 16

A. Active Listening

Question 17

The greatest Learning occurs through
A. Speaking
B. Listening
C. Acting
D. All of the above

Answer 17

B. Listening

Question 18

In order to gain real understanding in an interview, what two things must exist
A. Sincerity of the interviewer and a forthright approach
B. Sincerity of the interviewer and the interviewee
C. Trust between the interviewer and interviewee and a forthright approach
D. Trust and sincerity between the interviewer and the interviewee

Answer 18

A. Sincerity of the interviewer and a forthright approach

Question 19

The process of \_\_\_\_\_\_\_ gives the person being interviewed the opportunity to understand themselves better and in so doing to gain a different interpretation of the problem at hand
A. Active Listening
B. Passive listening
C. Counseling and praise
D. Counseling and empathy

Answer 19

A. Active listening

Question 20

With regards to dealing with subordinates, it is fundamental that every supervisor should avoid which of the following
A. Positive attitudes
B. Personal biases clouding his or her judgment
C. Communication skills enhancing rapport
D. all of the above

Answer 20

B. Personal biases clouding his or her judgment

Question 21

Which of the following is a type of interview
A. The informal interview
B. The employment interview
C. The progress interview
D. All of the above

Answer 21

D. All of the above

Question 22

Which interview type can be used effectively to review past performance and to give constructive guidance concerning improvement required
A. the informal interview
B. The problem solving interview
C. The progress interview
D. The grievance interview

Answer 22

C. The Progress interview

Question 23

All of the following are examples of the type of interviews listed in the text except
A. The separation interview
B. The probationary interview
C. The Disciplinary action interview
D. The grievance interview

Answer 23

B. The Probationary interview

Question 24

When a record of the interview is desirable, upon its conclusion the results and the observation of the interviewer should be recorded promptly to prevent
A. Omissions
B. Inaccuracies
C. Faulty information from filtering in
D. All of the above

Answer 24

D. All of the above

Question 25

According to the text, success of the interview is dependent on all of these factors except
A. Time and location
B. Ability of the interviewer in eliciting responses
C. The personalities of both parties
D. The attitudes of both parties

Answer 25

A. Time and location of the interview

Question 26

A major function of the interview is to be an interrogation
A. True
B. False

Answer 26

B. False

Question 27

In using questions, the interviewer must recognize that he may guide the interview away from its true purpose
A. True
B. False

Answer 27

A. True

Question 28

In each interview the person conducting the interview should be the central figure at all times
A. True
B. False

Answer 28

B. False

Question 29

The greatest learning in an interview occurs not through speaking but through doing.
A. True
B. False

Answer 29

B. False

Question 30

Personal prejudices should be avoided in dealing with subordinates
A. True
B. False

Answer 30

A. True

Question 31

All interviews are considered confidential
A. True
B. False

Answer 31

B. False

Question 32

Most of the time employees with personal problems avoid seeking personal advice from their supervisors
A. True
B. False

Answer 32

B. False

Question 33

The prime objective of an employment interview is the appraisal of an applicant’s qualification for employment
A. True
B. False

Answer 33

A. True

Question 34

It is most important to learn the true reason for a resignation rather than the express reason
A. True
B. False

Answer 34

A. True

Question 35

Some interviews are successful because of a failure of the parties to communicate what is meant or to understand what is said
A. True
B. False

Answer 35

A. True