Chapter 5 Flashcards
The ability to ________ clearly and concisely is the most important single skill of the supervisor
A. Lead
B. Train
C. Communicate
D. Delegate
C. Communicate
Which of the following is considered to be the biggest problem of management
A. Maintaining communication between subordinates and the supervisors
B. Training of subordinates by supervisors
C. Leading of subordinates by supervisors
D. All of the above
A. Maintaining communication between subordinates and supervisors
It is important for supervisors to realize that ideas and decisions can more readily be translated into action when they are communicated to others while giving consideration to
A. Emotional needs of the recipient and the environment
B. Emotional needs of the recipient and their rank in the organization
C. Emotional needs of the recipient and their preferred learning style
D. Emotional needs of the recipient and their level of training
A. Emotional needs of the recipient and the environment
Good communicators are not only accomplished with words but also with A. Training and teaching B. Vision and goals C. Motivation and rewards D. Tones and deeds
D. Tones and deeds
Communication between persons and groups involves A. Culture B. Environment C. Psychology D. All of the above
D. all of the above
The means a speaker uses to translate ideas to listeners are composed of which two forms A. Words and directions B. Symbols and signs C. Symbols and words D. Orders and directives
B. Symbols and signs
What are merely arbitrary symbolic representations of something A. Orders B. Words C. Signs D. Directives
B. Words
The meaning that emanate from what is perceived are know as A. Orders B. Words C. Signs D. Directives
C. Signs
The effectiveness of organizations of necessity is highly dependent upon communication in what direction A. Upward B. Downward C. Lateral D. All of the above
D. all of the above
A principal obstacle to good communications is failure to do what A. Listen to what others are saying B. Communicate clearly to others C. Give concise orders and directives D. All of the above
A. Listen to what others are saying
The greater the difference in status or rank, the \_\_\_\_\_\_ the difficulty in achieving effective communication A. Greater B. Lesser C. More frustrating D. Less frustrating
A. Greater
The failure of the supervisor to recognize the importance of the psychological aspect of the communication process will serve to A, Confuse orders B. Frustrate Subordinates C. Set up barriers D. Confound directives
C. Set up barriers
In communications, which is referred to as the static that interferes with the transmission of messages A. Interference B. Noise C. Signal degradation D. Barriers
B. Noise
Redundancy or repetition of the message tends to be brought on by which of the following A. Interference B. Static C. Signal degradation D. Barriers
B. Static
The ability of the supervisor to express himself clearly, concisely, simply and understandably will determine his A. Effort B. Elegance C. Effectiveness D. Efficiency
C. Effectiveness
Words must be put together so that they mean the same thing to the listener as they do to the speaker, and this is done in the interest of effective A. Communication B. Standards C. Directives D. Actions
A. Communication
Many individuals avoid making \_\_\_\_\_\_\_\_ because they fear being criticized for what they think or say A. Assumptions B. Directives C. Positive declarations D. Abstract statements
C. Positive declarations
Acts of jumping to a conclusion before hearing out a subordinate are interpreted as \_\_\_\_\_\_\_\_ which contributes to communication failures A. Impatience B. Disinterest C. Discourtesy D. All of the above
D. All of the above
Information that is passed from individual to individual usually experiences some kind of distortion or dilution of content. this is referred to as A. Interference B. Filtering C. Noise D. Static
B. Filtering
Intentional suppression of information which should pass from the superior to the subordinates will eventually cause a breach in which type of channel A. All Channels B. Upward channels C. Lateral Channels D. None of the above
B. Upward channels
The acceptance of a communication depends greatly upon the receiver's A. Need B. Experiences C. Environment D. All of the above
D. All of the above
All of the following are techniques for overcoming communication barriers reviewed by the text except A. Determine objectives B. Outline goals C. Obtain feedback D. Keep subordinates informed
B. Outline goals
All of the following are characteristics of communication reviewed by the text except A. Autocratic B. Democratic C. Authoritarian D. Free rein
C. Authoritarian
All of the following are principles of written communication that were reviewed by the text except A. Clarity of expression B. Format C. Font D. Style
C. Font
What type of orders are those that establish policy A. Directives B. General orders C. Special orders D. All of the above
B. General orders
A supervisor can make his/her mark in a organization by preparing a competent report and then convey its content to superiors and subordinates alike
A. True
B. False
A. True
One cannot truly communicate with others by merely hearing in a passive manner what is being said
A. True
B. False
A. True
Status difference is always a hindrance in communication
A. True
B. False
B. False
Redundancy is efficient in its time and inefficient in it being repetitious
A. True
B. False
B. False
Semantic blocks only occur when ones skills as a communicator are less than perfect
A. True
B. False
B. False
The process of filtering can affect a supervisor in his/her downward communication
A. True
B. False
A. True
The direction of communications has been found to play an important part in their effectiveness
A. True
B. False
A. True
Communications can be categorized as autocratic, democratic and authoritarian
A. True
B. False
B. False
Arrangement is an important principle in written communication
A. True
B. False
A. True
Special orders are those which establish policy
A. True
B. False
B. False
