Chapter 9

Question 1

Define the responsibilities of human resource management

Answer 1

finding the right people
- Job analysis, forecasting, recruiting, selecting
maintaining an effective workforce
- wages/salary, benefits, terminations
managing talent
- training, development, appraisal

Question 2

Know and understand affirmative action

Answer 2

requires that an employer take positive steps to guarantee equal employment opportunities for people within protected groups

Question 3

Exit interview

Answer 3

a valuable HRM tool, regardless of whether the employee leaves voluntarily or is forced out
- an inexpensive way to learn about dissatisfaction within the organization and find ways to reduce future turnover

Question 4

diverse workforce

Answer 4

-set their organizations apart from the competition and create breakthrough innovations
- create a diverse environment that improves their organizations chance for success

Question 5

EEOC

Answer 5

Equal Employment Opportunity Commission
- created by the Civil Rights Act of 1964
- initiates investigations in response to complaints
concerning discrimination

Question 6

internal recruiting

Answer 6

• less costly than an external search
• generates higher employee commitment & development because it offers opportunities for career advancement to employees

Question 7

interviews

Answer 7

• Structured interviews (a set of standardized
  questions that are asked of every applicant so
  comparisons can easily be made)
• nondirective interview (asks broad, open-ended questions and permits the applicant to talk freely)
• panel interviews (candidate meets with
  several interviewers who take turns asking
  questions)

Question 8

corporate university

Answer 8

is an in-house training and education facility that offers learning opportunities for employees and for customers, suppliers, and strategic partners —throughout their careers (ex. hamburger university Mcdonalds)

Question 9

glass ceiling

Answer 9

is an invisible barrier that exists for women and minorities that limits their upward mobility in organizations

Question 10

job satisfaction

Answer 10

being satisfied in the work where you are and your position, feeling successful

Question 11

sexual harassment

Answer 11

a form of sexual discrimination, sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act

Question 12

hostile work enviroment

Answer 12

a version of Harassment, sexual harassment, discrimination, victimization, violence and inappropriate, severe behavior happening consistently or purposefully

Question 13

discrimination

Answer 13

occurs when hiring and promotion decisions are made based on criteria that are not job relevant

Question 14

Know and understand the civil rights act

Answer 14

created by the Civil Rights Act of 1964
initiates investigations in response to complaints
concerning discrimination

Question 15

Identify inappropriate interview questions

Answer 15

• their ancestry/ethnicity (race/color)
• specific age or when they graduated high school
• religious affiliation
• if an applicant has been arrested
• hobbies
• citizen of another country

Question 16

What is the fastest growing minority group?

Answer 16

Hispanics

Question 17

Baby Boomers

Answer 17

between 1946 and 1964, post war births

Question 18

Generation X

Answer 18

• 1965 and 1981

Question 19

Generation Y

Answer 19

• millenials
• 1982 and 1994

Question 20

Teeny Bopp

Answer 20

• after X AND Y
• young teens

Question 21

Understand the linkage between satisfaction and performance

Answer 21

Performance appraisal is an effective factor on job satisfaction that leads to improving employees’ performance

Question 22

three options to getting things done

Answer 22

• diversity focused recruiting
• training and education
• community outreach