Chapter 12 - Motivating employees

Question 1

Motivation

Answer 1

the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action.

Question 2

Job rotation

Answer 2

moves employees systematically from
one job to another to provide variety and stimulation

Question 3

Empowerment

Answer 3

is power sharing, the delegation of
power and authority to subordinates in an
organization

Question 4

What does employee motivation affect?

Answer 4

• affects productivity
• high employee motivation = high organizational performance and profits

Question 5

Maslow’s Hierarchy of Needs

Answer 5

1) Physiological
2) Safety
3) Love/Belonging
4) Self-esteem
5) Self-actualization

Question 6

What are the differences between Intrinsic and Extrinsic rewards?

Answer 6

Intrinsic rewards - the satisfactions that a
person receives in the process of performing a
particular action
Extrinsic rewards - given by another person,
typically a manager, and include promotions,
praise, and pay increases

Question 7

Goal setting theory

Answer 7

proposes that managers can increase motivation and enhance performance by
- setting specific, challenging goals
- helping people track their progress toward goal
achievement
- provide timely feedback

Question 8

Content theory

Answer 8

emphasize the needs that motivate people.
- needs translate into an internal drive that
motivates behaviors in an attempt to fulfill the needs
- To the extent that managers understand employees’ needs, they can design reward systems to meet them.

Question 9

ERG theory - Alderfer’s theory

Answer 9

three levels of needs: existence, relatedness, and growth
- movement up the hierarchy reflects a frustration-regression principle: failure to meet a high-order need may trigger a regression to an already fulfilled lower-order need

Question 10

Equity theory

Answer 10

focuses on individuals’ perceptions
of how fairly they are treated compared with others

Question 11

Reinforcement theory

Answer 11

looks at the relationship
between behavior and its consequences

Question 12

Identify Herzberg’s Two-Factor Theory

Answer 12

1) Hygiene factors: presence or absence of
job dissatisifactions
2) Motivators focus on high-level needs and include achievement, recognition, responsibility, and opportunity for growth.