Chapter 14 - Leading Teams

Question 1

Teams

Answer 1

is a unit of two or more people who interact
and coordinate their work to accomplish a common goal

Question 2

Virtual team

Answer 2

a group made up of geographically or organizationally dispersed
members who are linked primarily through
advanced information and telecommunications
technologies

Question 3

Free riding

Answer 3

team members who attain benefits but do not actively contribute

Question 4

Task specialist role

Answer 4

spend time and energy helping the team reach its goals (giving opinions, intiating ideas)

Question 5

Socioemotional role

Answer 5

support team members’ emotional needs and help strengthen the social entity

Question 6

Three primary types and size of teams

Answer 6

1) Functional Team: a manager and his or her
subordinates in the formal chain of command
2) Cross-functional team: employees from about the same hierarchical level but different areas of
expertise
3) Special purpose team: created outside formal
organization structure to undertake a project

Question 7

Work Team Effectiveness

Answer 7

1) Productive output: performance and the quality and quantity of task outputs
2) Personal satisfaction: the team’s ability to meet the personal needs of its members
3) The capacity to adapt and learn: the ability of teams to bring greater knowledge and skills to job tasks

Question 8

What are the 5 stages of team development?

Answer 8

1) forming - getting acquainted
2) storming - individual personalities emerge
3) norming - conflict resolved, team harmony
4) performing - emphasis on problem solving, accomplishing tasks
5) adjourning - emphasis on wrapping up and gearing down

Question 9

Describe & understand team cohesiveness

Answer 9

determinants
- Team interaction
- Shared goals
- Personal attraction to team
- Presence of competition
- Team success

Consequences/outcomes
- higher morale
- greater productivity

Question 10

Describe how negotiation relates to the win-win solution

Answer 10

four strategies to reach a win-win
1) Separate the people from the problem
2) Focus on underlying interests, not current demands.
3) Listen and ask questions.
4) Insist that results be based on objective standards

Integrative negotiation: all parties want a solution that will benefit both sides, involving trade-offs and compromising