Chapter 1

Question 1

What is management?

Answer 1

the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.

Question 2

Define efficiency

Answer 2

amount of resources - raw materials, money and people - used to produce a desired output

Question 3

Define effectiveness

Answer 3

the degree to which the organization achieves a stated goal

Question 4

What is the difference between efficiency and effectiveness?

Answer 4

efficiency is more how you utilize resources and effectiveness is you reaching the goal

Question 5

Organizational effectiveness

Answer 5

providing a product or service that customers value.

Question 6

Organizational efficiency

Answer 6

refers to the number of resources used to achieve an organizational goal.

Question 7

list the four main functions of Managers

Answer 7

P.O.L.C

P- Planning
O- Organization
L- Leading
C-Controlling

Question 8

Describe and explain POLC

Answer 8

Planning - setting goals and deciding on activities
Organizing - organizing activities and people
Leading - motivating, communicating, and developing people
controlling - establishing targets and measuring performance

Question 9

What are the main three managerial roles?

Answer 9

Informational - managing information (transmitting through speeches and reports)
Interpersonal - managing through people (motivating/communicating w/ subordinates)
Decisional - managing through action (initiating improvements)

Question 10

What are the minor roles within managerial roles? (There are 10)

Answer 10

Informational - monitor, disseminator, spokesperson
Interpersonal - figurehead, leader, liaison
Decisional - entrepreneur, disturbance handler, resource allocator, negotiator

Question 11

Peter Drucker

Answer 11

• “created” modern study of management
• came up with model of 5 tasks managers have (set objectives, organize, motivate/communicate, measure, develop people)

Question 12

Fredrick Taylor

Answer 12

• wrote that the “best management is a true science” (scientific management for more productivity )
• believed “workers could be retooled like machines”

Question 13

W. Edwards Deming

Answer 13

• his ideas attracted US executives after the Japanese system was based off his work
• leading management thinker

Question 14

Describe the Hawthorne studies & what did they learn?

Answer 14

• provided research support
• an electrical company to show that employees performed better when managers treated them positively

Question 15

What do companies look for in managers? (3 skills)

Answer 15

• conceptual
• human
• technical

Question 16

Upper managers need ______ skills

Answer 16

more conceptual

Question 17

Lower-level workers need ________

Answer 17

more technical

Question 18

What are the 8 management perspectives?

Answer 18

1) be a good coach
2) empower your team and don’t micromanage
3) express interest in team members’ success & personal well being
4) Don’t be a sissy, be productive & results oriented
5) be a good communicator and listen to your team
6) help your employees with career development
7) have a clear vision and strategy for the team
8) have key technical skills so you can help advise the team