Chapter 9 Flashcards
Why is good communication important?
Coordination
decision making
Changes behaviour and improves well-being
What are some challenges in cross-generational communication?
There is a difference in communication channel preferences, and how information is communicated.
What are some issues with digital/written communication?
Less respectful/polite, emotions can not be portrayed, and there is a struggle with complex ideas
What are some things that apply to noverba; communication that are different from verbal
less rule bond
usually automatic, non conscious
Describe Emotional Contagion
Nonconscious process of sharing another person’s emotions by mimicking that person’s facial expressions and other nonverbal behaviour
Extent that the channel requires/allows sender and receiver to communicate at the same time (synchronous) or at different times (asynchronous).
Would best be described as ________.
Synchronicity
___________: Extent that the channel creates psychological closeness to others, awareness of their humanness, and appreciation of the interpersonal relationship
Social Presence
_________: Extent that others support use of that communication channel for that purpose
Social Acceptance
________: The channel’s data-carrying capacity – the volume and variety of information that can be transmitted during a specific time
Media Richness
what are some communication barriers?
Imperfect perceptual process.
Language problems.
Jargon.
Filtering.
Information Overload.
What might you to resolve information overload?
reduce information load
increase information processing capacity
What are some differences in cross-cultural communications
Language problems.
Voice intonation differences.
Different meaning of silence and conversational overlaps.
Nonverbal differences
Ways to successfully get your information across?
Empathize.
Repeat the message.
Use timing effectively.
Be descriptive.
What are the three parts of active listening?
Sensing, evaluating, and responding
_________: Unstructured/informal network founded on social relationships, not organizational charts or job descriptions
Organizational Grapevine
