Chapter 15 Flashcards
What are the resistance vs driving forces before, during and after change?
Equal, driving force> Resistance force, equal
What are some forms of resistance?
How should you view and handle resistance?
Complaints, absenteeism
View it as a task conflict;
-redirect conflict into constructive conversations
-encourage better decision (change) through involvement
Why do people resist change?
Fear the unknown
Negative valence of change
Not invented here syndrome
-something introduce by external from area
-protect self-esteem
Breaks routines
Incongruent team dynamics
Incongruent organizational systems
High do you reduce the restraining forces?
Communicate
-explain ideas and situation to employees
-create urgency
Learning
-give your workers better skills and knowledge
-Creates commitment to change
Increase employee involvement
Help staff cope with change
Coercion
-last option
-assert influence
