Chapter 15

Question 1

What are the resistance vs driving forces before, during and after change?

Answer 1

Equal, driving force> Resistance force, equal

Question 2

What are some forms of resistance?

How should you view and handle resistance?

Answer 2

Complaints, absenteeism

View it as a task conflict;
-redirect conflict into constructive conversations
-encourage better decision (change) through involvement

Question 3

Why do people resist change?

Answer 3

Fear the unknown

Negative valence of change

Not invented here syndrome
-something introduce by external from area
-protect self-esteem

Breaks routines

Incongruent team dynamics

Incongruent organizational systems

Question 4

High do you reduce the restraining forces?

Answer 4

Communicate
-explain ideas and situation to employees
-create urgency

Learning
-give your workers better skills and knowledge
-Creates commitment to change

Increase employee involvement

Help staff cope with change

Coercion
-last option
-assert influence