Chapter 7 Flashcards
what are advantages of teams?
better decision making information sharing and coordinating, higher motivation due to team leadership
what are the challenges of teams?
Sometimes individuals are better suited for the task, social loafing
What is social loafing?
When a member of a team does not put in the same effort but there individual effort is hidden so they can ride off others work or watch the team fail
What are factors that should be considered to organize/motivate a team?
communication systems, leadership, structure, physical space, and reward system
what are the best task characteristics for teams?
Complex tasks that can be divided into specialized roles, task are well structured, and high task interdependence
What are the team member behaviors that are important pieces of team composition?
Cooperation, coordination, comforting, conflict resolving, and communication
What are the stages of team development?
Forming: Evaluate the members, test boundaries
Storming: Conflict, establish norms, compete for team roles
Norming: develop cohesion and establish roles, and agree on team objectives
Performing: High cooperation, trust, and coordination
What are (team) norms?
Informal rules, shared expectations to regulate behavior
What are some things that result in better team cohesion?
Member similarity, smaller team size, frequent member interaction
difficult team entry to already established teams
Calculus-based trust
Knowledge-based trust
Identification-based trust
________ mental models — all team members hold similar images and expectations about the team
shared
________ mental models — each member’s mental model is unique but compatible with others
Complementary
What are success factors for self-directed teams?
Responsible for entire work process.
High interdependence within the team.
Low interdependence with other teams.
Autonomy to organize and coordinate work.
Work site/technology support team communication/coordination and job enrichment
