Chapter 8: Employee Socialization and Orientation Flashcards
Onboarding
integrated into the organization so individuals can be familiar. two stages Organization socialization and orientation
Organizational Socialization
Process by which a person acquires the social knowledge and skill to perform their job
Why is socialization important
better satisfaction, performance, and commitment to the organization. costs high in new employees. retention depends on socialization. to replace an employee is high
What are the fundamental concepts in organizational socialization
Organization Role, Group Norms, Expectations. (Content of Socialization and Outcomes of Socialization)
What is Organizational Role in Organizational Socialization
Inclusionary, Functional, and Hierarchical
Inclusionary
Social dimension: feel comfortable in organization
Functional
Task Dimension: What the employee is doing and what department.
Hierarchical
Rank Dimension: Where is each person located based on hierarchy
Why should you know organization role
to help communicate expectations of their role and provide info of what the employee is expected from the organization.
Why do you need to have an organization role?
Role communication, Role orientation, role perceptions
What are three types of perceptions of organizational role
role overload, role conflict, role ambiguity
What is role overload
believe he or she is more responsible than they should do
What is role conflict
employee has no clarity on the task objective.
what Is role ambiguity
no expectations set. When they should do it
What are group norms
rules of conduct to influence control or behavior within the group. Usually unwritten
What is expectations
The likelihood that something will occur
What is included in expectations
Behaviors, feelings, policies, and attitudes
What is the model used to approach to socialization process
the three stage model
What does the three stage model consist of
Anticipatory socialization, encounter, and change and acquisition
What is anticipatory socialization
before the individual joins the organization
what is encounter
begins when a recruit makes a formal commitment to join the organization
What is change and acquisition
new employee accepts the norms and values of the group
What are three things new employees need
accurate expectations, knowledge base, and other insiders
What are two approaches to effective onboarding
realistic job preview and employee orientation program
What is does realistic job preview provide
provides complete info about a job and the organization and is give both positive and negative information
What is the goal of realistic job preview
satisfaction, commitment, and retention
What is the model of the process
vaccination of expectations, self selection, coping effect, and personal commitment
In the realistic job preview what content should be provided
descriptive and judgmental, extensive and intensive, degree of negativity and source of content
Employee Orientation Programs
Designed to introduce new employees to job, supervisors, co-workers, and organization. First part of training.
