Chapter 10 Flashcards
What is performance appraisal
Performance appraisal is a review of the employee’s job performance and overall contribution to the organization
What is performance management
the process of ensuring that a set of activities and outputs meets an organization’s goals in an effective and efficient manner
What is coaching
Process to encourage employees to accept responsibility for their own performance, achieve performance, and work for organizational goals
What are the two types of coaching
coaching analysis and coaching discussion
coaching analysis
analysis under the condition that performance occurs
coaching discussion
talk to employee to address performance problems
What is the supervisor role
primary responsibility for employee coaching, relationship between supervisor and employee, coaching is primary role
What is HRD role
coaching is an HRD intervention, uses organization development, have interpersonal skills
What are the three steps to effective coaching
identify poor performance, determine the cause of poor performance, and effective coaching discussions
What is poor performance
fails to meet standards and a deviation from the standard or expected performance
What are some issues to consider during poor performance
what is the standard, the deviation from the standard, agreement on extent of the deviation that constitute poor performance
how to determine the cause of poor performance
diagnose the cause of deviation and select an appropriate response
What is the fundamental attribution error
try to attribute a cause to a person rather than the situation
Effective coaching discussion
designed to help employee perform effectively. Talk over problem, cause of problem, and corrective action
Benefits of good coaching
Develop competencies, correct unsatisfactory performance, foster or establish productive relationship with supervisor and employee.
