Chapter 7 Flashcards
Why do we evaluate
Learning objective, impact to organization/learners
Efficiency
how fast you do it
Effective
How good you do it
Purpose of Evaluation
To measure the value of activities in terms of dollar value and to prove to make a difference
What can evaluation help
make informed decisions and reached its objectives, identifies the strengths and weakness of the HRD programs, determines the cost-benefit ratio, decision of future HRD programs, identify who are putting effort into learning, and establish a database to assist in making decision
Kirkpatrick’s Framework for Evaluation
Reaction, Learning, Behavior, and Results. Reaction, Recall, Reactivity, and Results
Reaction
Emotional response to the course
Learning
Recall the information
Behavior
Impact to day-to-day behavior. Apply and demonstrate on the job.
Results
Organizational level. More profitable?
How is data collected
interview, questionnaire, direct observation, tests and simulation, and archival performance data
What are the three issues with data collection
reliability, validity, and practicality
Validity
measuring what you are supposed to be measuring
reliability
receiving the same response. asks questions that relate
practicality
in line with the budget
Turn evaluation into what
numbers?????
That are the three types of data
individual performance, system-wide performance, and economic
How is an HRD program measure effectiveness
productivity, timeliness, and cost savings
What are the types of cost analysis
cost-benefit evaluation and cost effectiveness evaluation
What is cost-benefit evaluation
comparing monetary costs of training to non-monetary benefits
what is cost effectiveness evaluation
comparing monetary costs of training to monetary benefits
What is Return of Investment (ROI)
“Administrative/Corporate Talk.” Compare costs of training relative to its benefits. Return of Investment = Results over Training Costs
Type of Costs
Direct Costs, Indirect Costs, Development Costs, Overhead Costs, Trainee Compensation, Trainee Compensation, and Evaluation Costs
