Chapter 7

Question 1

Why do we evaluate

Answer 1

Learning objective, impact to organization/learners

Question 2

Efficiency

Answer 2

how fast you do it

Question 3

Effective

Answer 3

How good you do it

Question 4

Purpose of Evaluation

Answer 4

To measure the value of activities in terms of dollar value and to prove to make a difference

Question 5

What can evaluation help

Answer 5

make informed decisions and reached its objectives, identifies the strengths and weakness of the HRD programs, determines the cost-benefit ratio, decision of future HRD programs, identify who are putting effort into learning, and establish a database to assist in making decision

Question 6

Kirkpatrick’s Framework for Evaluation

Answer 6

Reaction, Learning, Behavior, and Results. Reaction, Recall, Reactivity, and Results

Question 7

Reaction

Answer 7

Emotional response to the course

Question 8

Learning

Answer 8

Recall the information

Question 9

Behavior

Answer 9

Impact to day-to-day behavior. Apply and demonstrate on the job.

Question 10

Results

Answer 10

Organizational level. More profitable?

Question 11

How is data collected

Answer 11

interview, questionnaire, direct observation, tests and simulation, and archival performance data

Question 12

What are the three issues with data collection

Answer 12

reliability, validity, and practicality

Question 13

Validity

Answer 13

measuring what you are supposed to be measuring

Question 14

reliability

Answer 14

receiving the same response. asks questions that relate

Question 15

practicality

Answer 15

in line with the budget

Question 16

Turn evaluation into what

Answer 16

numbers?????

Question 17

That are the three types of data

Answer 17

individual performance, system-wide performance, and economic

Question 18

How is an HRD program measure effectiveness

Answer 18

productivity, timeliness, and cost savings

Question 19

What are the types of cost analysis

Answer 19

cost-benefit evaluation and cost effectiveness evaluation

Question 20

What is cost-benefit evaluation

Answer 20

comparing monetary costs of training to non-monetary benefits

Question 21

what is cost effectiveness evaluation

Answer 21

comparing monetary costs of training to monetary benefits

Question 22

What is Return of Investment (ROI)

Answer 22

“Administrative/Corporate Talk.” Compare costs of training relative to its benefits. Return of Investment = Results over Training Costs

Question 23

Type of Costs

Answer 23

Direct Costs, Indirect Costs, Development Costs, Overhead Costs, Trainee Compensation, Trainee Compensation, and Evaluation Costs