Chapter 8 Flashcards
What is affect?
Affect is a broad range of feelings experience d by people
What are emotions?
Emotions are intese feelings directed at someone/something, triggered by context. This can be more action-oriented.
What are the six universal emotions?
- Anger
- Surprise
- Disgust
- Happiness
- Sadness
- Fear
What are moods?
Moods are generally less intense feelings than emotions and not triggered by context. There are two mood dimensions.
What are the two mood dimensions?
- Positive affect: specific positive emotions (self-assurance, excitement) at high end and specific negative emotions (boredom, tiredness) at low end
- Negative affect: emotions such as nervousness, stress etc at high end and relaxation, tranqulility at low end.
What is positivity offset?
This is the tendency to experience a mildly positive mood at zero input. Degree of positivity offset is influenced by culture
What is evolutionary psychology?
This is an area of study arguing that we need to experience emotions because they serve a purpose. There are doubts about universal application.
What are the primary influences on moods and emotions?
- Personality: in-built differences in frequency and intensity emotions
- Time of day: best moods late morning and early evening
- Day of week: weekends best moods
- Weather: no effect, just illusory correlation
- Stress: negative effect
- Social activities: improve mood
- Sleep: lack of .. negative effect
- Exercise: improves mood
- Age: less negativity at age
- Gender: differences in dealing with emotions
What are the most powerful social activities to increase mood?
- Physical
- Informal
- Epicurean (eating with others)
What is emotional labour?
Employees express emotions desired by organization during interpersonal transactions in workplace
What is emotional dissonance?
Discrepancy between emotions people feel (felt emotions) and projected emotions (displayed emotions). Bad for mental health.
What is surface acting?
Hiding inner feelings and the matching emotional expressions in response to display rules. Deals with displayed emotions.
What is affective events theory?
Model suggesting that workplace events cause emotional reactions for employees, which influence workplace behaviour and attitudes.
Suggestions of affective events theory?
- Emotional episodes are series of emotional experiences caused by single event
- Current emotions always influence job satisfaction
- Effect of emotions and moods on performance is subject to change
- Emotion-driven behaviour is short-term
- Emotions have negative influence on job performance because of difference between required behaviour and emotions
What is emotional intelligence?
The ability to perceive emotions in others and understand them, and regulate your own emotions.
