Chapter 1 Flashcards
Why are interpersonal skills important in the workplace?
- Positive relationships improve job satisfaction and lower stress.
- Managers with good interpersonal skills make workplace more pleasant
- Employees with good interpersonal skills’ proposals will more often be approved, which boosts job satisfaction
- Companies reported as nice place to work achieve superior financial performance
What is organization?
An organization is a coordinated social unit that functions on a continuous basis to achieve a common goal.
What are the main tasks of a manager?
- Planning: defining goals, establishing strategy and developing plans to coordinate activities
- Organizing: determining what tasks should be done b who, how and where decisions should be made.
- Leading: motivating employees, directing others, selecting appropriate communication channels.
- Controlling: Monitoring organization’s performance against goals, correcting if necessary to achieve goals.
What skills differentiate effective from ineffective managers?
- Technical skills: ability to apply specialized knowledge or expertise
- Human skills: ability to work with, understand and motivate others
- Conceptual skills: mental ability to analyze and diagnse complex situations
What is organizational behaviour?
Organizational behaviour is the study that investigates impact that individuals, groups and structure have on behaviour within organizations
What is systematic study?
Examining relationships, attempting to attribute causes and effects and drawing conclusions based on scientific research.
What is evidence-based management?
managerial decisions are based on the best available scientific evidence.
What is intuition?
Intuition is a gut feeling not necessarily supported by research
Which behavioural sciences contribute to organizational behaviour?
- Psychology
- Social psychology
- Anthropology
- Sociology
What is psychology?
science that measures, explains and changes behaviour of humans and other animals.
What is social psychology?
area of psychology blending psychological and sociological concepts and focuses on the influence of people on one another. Major area has been change.
What is sociology?
Study of people in relation to social environment and culture.
What is anthropology?
Study of societies to learn about humans and their activities.
what are contingency variables?
Situational variables that moderate the relationship between two or more variables. OB often relies on these variables
What is workforce diversity?
How heterogeneous organizations are in terms of gender, age, race etc. Among employees
