Chapter 7 - Team Building

Question 1

What should team members be allowed to do that will limit the number of complaints? p. 115
A.) Set standards
B.) Set limits
C.) Set punishments
D.) Set promotions

Answer 1

A.) Set standards

Question 2

What is a key concept of teamwork? p. 117
A.) Shared leadership
B.) Bottom/up leadership
C.) Achievement empowerment
D.) Hierarchy empowerment

Answer 2

A.) Shared leadership

Question 3

Which is NOT an example of a ground rule for meetings? p. 113
A.) Everyone participates
B.) Listen to others
C.) Disallow disagreements
D.) Start on time and end on time

Answer 3

C.) Disallow disagreements

Question 4

Who is in the best position to know when an employee is ready, willing, and able to try something new? p. 118
A.) Supervisor
B.) Peers
C.) Upper management
D.) Employee

Answer 4

A.) Supervisor

Question 5

What is the third step when building a team? p. 114
A.) Set goals with your team members
B.) Encourage team members to suggest solutions to problems
C.) Respect diversity
D.) Let team members help set standards

Answer 5

A.) Set goals with your team members

Question 6

What is teamwork about in the end? p. 115
A.) Getting along
B.) Harmony
C.) Getting results
D.) Enjoying each other

Answer 6

C.) Getting results

Question 7

Who is responsible for guiding employees to growth opportunities? p. 118
A.) Upper management
B.) Peers
C.) Employee
D.) Mentors

Answer 7

D.) Mentors

Question 8

In which step of the team building is conflict over who will lead the group and how group members will respond to the leader occurring? p. 108
A.) Performing
B.) Storming
C.) Norming
D.) Forming

Answer 8

B.) Storming

Question 9

What does team success depend upon, especially during hard economic times? p. 110
A.) Monetary incentives
B.) Clear expectations
C.) Team building days
D.) Swift punishments

Answer 9

B.) Clear expectations

Question 10

At what point in group formation will a cohesiveness begin? p. 109
A.) Storming
B.) Performing
C.) Norming
D.) Forming

Answer 10

C.) Norming

Question 11

What should be done to ensure that your team meetings are productive? p. 113
A.) Keep the floor open
B.) Extend the end time as needed
C.) Prepare a brief agenda
D.) Ask for topic suggestions at the start

Answer 11

C.) Prepare a brief agenda

Question 12

What type of process is building a team? p. 110
A.) Passive
B.) Reactive
C.) Aggressive
D.) Proactive

Answer 12

D.) Proactive

Question 13

What is the first step in team building? p. 108
A.) Storming
B.) Forming
C.) Norming
D.) Performing

Answer 13

B.) Forming

Question 14

Where does accountability in the group begin? p. 111
A.) Team member
B.) Upper management
C.) Citizens
D.) Team leader

Answer 14

D.) Team leader

Question 15

What is about improving work processes? p. 104
A.) Incentives
B.) Teamwork
C.) Promotion
D.) Review

Answer 15

B.) Teamwork

Question 16

Who will make the final call about decisions that affect the group? p. 111
A.) Team leader
B.) Team members
C.) Citizens
D.) Upper management

Answer 16

A.) Team leader

Question 17

With what minimum frequency should you set aside fifteen minutes each week to discuss overall progress, seek input, and plan ahead? p. 113
A.) Four times
B.) Once
C.) Twice
D.) Three times

Answer 17

B.) Once

Question 18

What do team members need to be successful? p. 117
A.) Money
B.) Support
C.) Confidence
D.) Incentives

Answer 18

B.) Support

Question 19

What is the primary driver in a reactive organizational environment? p. 109
A.) Money
B.) Effort
C.) Resource
D.) Time

Answer 19

D.) Time

Question 20

What should be done after you listen to a problem that a team member reports? p. 114
A.) Investigate it
B.) Report it
C.) Disregard it
D.) Change it

Answer 20

A.) Investigate it

Question 21

Which gives employees the opportunity to develop their skills and bring new talents to the job? p. 117
A.) Mentoring
B.) Career growth
C.) Job enrichment
D.) Diversity

Answer 21

C.) Job enrichment

Question 22

At what point can the group be considered a team? p. 109
A.) Performing
B.) Forming
C.) Norming
D.) Storming

Answer 22

A.) Performing

Question 23

What helps to get past breakdowns within the team when they happen? p. 107
A.) Finding what motivates the team members as a whole unit
B.) Understanding the role of the team leader in relation to
the members
C.) Understanding the roles and responsibilities of all team
members
D.) Finding what motivates the team members as individuals

Answer 23

C.) Understanding the roles and responsibilities of all team

Question 24

A lack of what quality distinguishes a group from a team? p. 108
A.) Leadership
B.) Elevated awareness
C.) Common ground
D.) Unified effort

Answer 24

D.) Unified effort

Question 25

What is the first step to building a team? p. 112
A.) Show team members where they fit into the system
B.) Hold regular team meetings
C.) Set goals with your team members
D.) Let team members tell you things you may not like to hear

Answer 25

A.) Show team members where they fit into the system

Question 26

Three specific tools that supervisors can use to empower employees?

Answer 26

Job enrichment, career growth and mentoring