Chapter 12 - Motivating Employees Flashcards
Which is something that you can do to provide autonomy to your employees according to Pink? p. 213
A.) Permit cross-training
B.) Give them access to training
C.) Model a positive attitude
D.) Get out of their way
D.) Get out of their way
What is one way to motivate an NF temperament? p. 217
A.) Help provide and maintain an open, conflict-free workplace
B.) Get to the point
C.) Identify clear quality standards and accept nothing less
D.) Address the bottom line results
A.) Help provide and maintain an open, conflict-free workplace
According to Pink, what is a good way you can promote mastery in your employees? p. 214
A.) Provide facilitative, supportive leadership
B.) Trust employees to do the right things
C.) Assess where and how each one needs to grow
D.) Ensure clear and open communication
C.) Assess where and how each one needs to grow
What should you do when you do not agree with your manager? p. 223
A.) Tell her supervisor immediately
B.) Call her out in public
C.) Just do what you were planning to
D.) Tell her respectfully in private
D.) Tell her respectfully in private
What should you do to earn trust from your manager? p. 224
A.) Do good work
B.) Keep him informed
C.) Always agree
D.) Be consistent
A.) Do good work
Which of the following is NOT a way according to Pink to cultivate purpose among your employees?
p. 215
A.) Make resources easily available
B.) Provide fair and desirable rewards and recognition
C.) Trust employees to do the right things
D.) Promote a supportive team environment
A.) Make resources easily available
Which does NOT describe the “meet your manager where he is” statement for managing your manager? p. 224
A.) Figure out what annoys your manager and don’t do it
B.) Show pride in his accomplishments always
C.) Accommodate his personality type
D.) Customize your communication according to his preference
B.) Show pride in his accomplishments always
Which is NOT a correct statement about how to manage your manager? p. 222
A.) Exercise initiative
B.) Overpromise and under deliver
C.) Avoid surprises and never bluff
D.) Be a problem solver
B.) Overpromise and under deliver
Which temperament type tends to focus on what is practical and realistic to provide organization and structure? p. 219
A.) NT
B.) SJ
C.) NF
D.) SP
B.) SJ
What should you do if you don’t know an answer?
p. 223
A.) Make a good guess
B.) Change the subject
C.) Say you do not know
D.) Portray your guess as certain
C.) Say you do not know
Which is NOT a way to share information strategically with your manager? p. 221-222
A.) Know when she needs to hear it from you first
B.) Listen to the question before answering
C.) Ensure your priorities come first
D.) Do not just pass on raw data
C.) Ensure your priorities come first
Which is a word used to describe NTs? p. 218
A.) Loyal to the system
B.) Knowledge seekers
C.) Precise
D.) Impulsive
B.) Knowledge seekers
Which temperament type focuses on what is practical and realistic to which they bring spontaneity and flexibility? p. 220
A.) SJ
B.) SP
C.) NF
D.) NT
B.) SP
How does an SJ temperament lead? p. 219
A.) Uses inspirational speeches and imagery
B.) Often sees conflict as a positive tool
C.) Is highly negotiable
D.) Supplies stability, routine, and structure
D.) Supplies stability, routine, and structure
What need on Maslow’s hierarchy of needs includes an orderly environment? p. 209
A.) Physiological needs
B.) Security needs
C.) Social needs
D.) Esteem needs
B.) Security needs
What is the most basic need on Maslow’s hierarchy of needs? p. 209
A.) Security needs
B.) Esteem needs
C.) Physiological needs
D.) Social needs
C.) Physiological needs
Which temperament tends to take criticism personally? p. 216
A.) NT
B.) SJ
C.) NF
D.) SP
C.) NF
Which can be used to describe an SJ temperament?
p. 219
A.) Resistant to change
B.) Focuses on immediacy
C.) Competitive with self and others
D.) Needs encouragement and recognition
A.) Resistant to change
Which temperament type tends to be argumentative? p. 218
A.) SP
B.) SJ
C.) NT
D.) NF
C.) NT
Which is the most widely used psychological assessment model?
p. 215
A.) Birkman Method
B.) Gallup’s StrengthsFinder
C.) Myers-Briggs Type Indicator
D.) DISC assessment
C.) Myers-Briggs Type Indicator
What do both Maslow and Herzberg disapprove of? p. 212
A.) Idea that most employees are only motivated by money
B.) Idea that supervisors are the cause of all motivation
C.) Idea that many employees dislike work and will avoid it
D.) Idea that supervisors are in their position for the power
C.) Idea that many employees dislike work and will avoid it
By what year will Millennials account for nearly half the employees in the world?
p. 215
A.) 2004
B.) 2014
C.) 2000
D.) 2012
B.) 2014
Which describes how NF temperaments lead? p. 217
A.) Regard power as residing in skill, ability, knowledge, and competency
B.) Regard power as residing in the moment, unencumbered by the past and future
C.) Regard power as residing in the organization or system, so real power is the authority of your title
D.) Regard power as residing in personal and professional relationships
D.) Regard power as residing in personal and professional relationships
What is an effective way to motivate the SJ temperament? p. 219
A.) Ask for their help
B.) Make tasks a challenge
C.) Address the bottom line results
D.) Allow for independent contributions
C.) Address the bottom line results
