Chapter 13 - Leading Change

Question 1

What can be used to enable any leader to shape a logical plan into an inspiring vision? p. 235
A.) Delivering the message
B.) Addressing shortcomings
C.) Focusing on any negatives
D.) Imagining your success

Answer 1

D.) Imagining your success

Question 2

Which is NOT a correct statement? p. 232
A.) There are several stages that will be traveled through when accepting a change
B.) Adapting to change is generally a slow moving process
C.) People will move quickly from not liking an idea to accepting it
D.) Your job includes helping your employees embrace something they may not like initially

Answer 2

C.) People will move quickly from not liking an idea to accepting it

Question 3

What can be used as a quick reminder of steps that need to be taken due to a change? p. 238
A.) Bulletin board
B.) Memo
C.) Change request
D.) Job aid

Answer 3

D.) Job aid

Question 4

What can be used to sustain your team through trying times when implementing a change? p. 241
A.) Celebrating small wins in big ways
B.) Celebrating big wins in big ways
C.) Celebrating small wins in small ways
D.) Celebrating big wins in small ways

Answer 4

C.) Celebrating small wins in small ways

Question 5

Who usually has the best suggestions for how to improve work processes? p. 236
A.) Supervisors for the department
B.) Upper management
C.) People implementing the change
D.) People responsible for the tasks

Answer 5

D.) People responsible for the tasks

Question 6

What does your credibility as a change leader depend upon? p. 236
A.) Having the most current information
B.) Knowing where the change came from
C.) Supporting the change completely
D.) Listening to any and all questions

Answer 6

A.) Having the most current information

Question 7

What can be used to determine how successfully the change is taking hold? p. 242
A.) Asking members
B.) Testing those participating
C.) Surveying the public
D.) Monitoring progress

Answer 7

D.) Monitoring progress

Question 8

When should the big celebration take place when a change is taking place?
p. 241
A.) Once the change has been implemented
B.) After each small win along the way
C.) When everyone is not too busy
D.) After the change has been in place for a year

Answer 8

A.) Once the change has been implemented

Question 9

What is your goal when “promoting the how” when a change is taking place? p. 237
A.) Make it as easy as possible for stragglers to be identified
B.) Make it as easy as possible for management
C.) Make it as easy as possible for everyone to succeed
D.) Make it as easy as possible for those directly affected

Answer 9

C.) Make it as easy as possible for everyone to succeed

Question 10

At what stage will employees begin to have feelings of satisfaction when a change is made? p. 233
A.) Understanding
B.) Integration
C.) Doubt
D.) Discovery

Answer 10

B.) Integration

Question 11

What should you always start with when implementing a change? p. 234
A.) The when
B.) The how
C.) The what
D.) The why

Answer 11

D.) The why

Question 12

Who should the presentation of recognition for going above and beyond during the implementation of a change be tailored to? p. 242
A.) Person giving the recognition
B.) Organization
C.) Person being recognized
D.) Team members

Answer 12

C.) Person being recognized

Question 13

What term is used to describe a situation where employees feel that they are required to make the change? p. 234
A.) Conflict
B.) Compliance
C.) Commitment
D.) Condolence

Answer 13

B.) Compliance

Question 14

Which is NOT a correct statement about training or
coaching employees on how to accomplish something new? p. 238
A.) Keep early instructions simple
B.) Add more details once the basics are mastered
C.) Provide all instructions in one meeting
D.) Offer bite-sized pieces

Answer 14

C.) Provide all instructions in one meeting

Question 15

What is one of the most effective yet often overlooked keys to sustaining change? p. 243
A.) Recognition
B.) Feedback
C.) Reward
D.) Training

Answer 15

B.) Feedback

Question 16

In which stage of moving through a change will the
employees feel confused and anxious? p. 233
A.) Integration
B.) Loss
C.) Doubt
D.) Discomfort

Answer 16

D.) Discomfort

Question 17

What should your vision message focus on when implementing a change?
p. 235
A.) Positive aspects of the change
B.) Negative aspects of the change
C.) Delivery aspects of the change
D.) Promotion aspects of the change

Answer 17

A.) Positive aspects of the change

Question 18

What can make learning the new change more fun and give explanations and examples that are relevant to the team’s work and easier to understand? p. 240
A.) Training rotations
B.) Peer-to-peer mentoring
C.) Manager coaching
D.) Success recognition

Answer 18

B.) Peer-to-peer mentoring

Question 19

What should be done when a change will adversely affect your employees? p. 229
A.) Let your supervisor know and suggest ways to reduce the stress
B.) Talk to your team members and suggest ways to reduce the stress to your supervisor
C.) Have a meeting with other supervisors and take changes to the head supervisor
D.) Make changes on your own without consulting anyone

Answer 19

A.) Let your supervisor know and suggest ways to reduce the stress

Question 20

What is the first stage of change that people experience? p. 232
A.) Discovery
B.) Doubt
C.) Discomfort
D.) Loss

Answer 20

D.) Loss

Question 21

What do you help your team focus on when you help them adapt to a change? p. 233
A.) What changes cannot happen
B.) What they will gain from it
C.) What they are losing because of it
D.) What changes there will be

Answer 21

B.) What they will gain from it

Question 22

What can be done when a change is sweeping or may be threatening to many employees? p. 230
A.) Try a pilot project
B.) Brace for the stress
C.) Adapt the change
D.) Refuse to make the change

Answer 22

A.) Try a pilot project

Question 23

During which stage of a change will employees become energized and resourceful in anticipation of the new possibilities? p. 233
A.) Discovery
B.) Understanding
C.) Discomfort
D.) Integration

Answer 23

A.) Discovery

Question 24

Which is NOT a correct statement about change? p. 229
A.) Spreading changes out can help make them easier
B.) Changes decrease stress for employees
C.) The supervisor is expected to help implement change
D.) The bigger the change to more resistance

Answer 24

B.) Changes decrease stress for employees

Question 25

What is opposition to change fueled by mostly?
p. 240
A.) Fatigue
B.) Facts
C.) Presentation
D.) Emotion

Answer 25

D.) Emotion

Question 26

What is most people’s initial reaction to change?
p. 231
A.) Clamoring
B.) Unfavorable
C.) Anti-climatic
D.) Intrigue

Answer 26

B.) Unfavorable

Question 27

How should a change be presented for the best effect? p. 235
A.) Announcement board
B.) Via email
C.) Grapevine
D.) In person

Answer 27

D.) In person