Chapter 4 - Strategic Planning, management and evaluation Flashcards
Finding from which step will determine the “act” step? pg. 61
check
What can be used to schedule your project if forms are not made available by your local government? pg. 58
spreadsheets
Which parts of the strategic plan should you focus on particularly? pg 51
Mission and vision statement
With what frequency should the operational work of your employees be refined? pg 62
daily
What is focused on when checking? pg. 63
Performance outcomes
What do effective supervisors spend more time doing than less effective supervisors? pg. 64
planning
Which involves rethinking approaches to getting the work done based on initial results? pg. 59
Checking
What step will you return to from the lessons learned in “act” step? pg. 61
Plan
What should be done once you have clear process in place for how to accomplish the work? pg. 54
Guide your team to achieve the work
What is a target that defines an outcome to be achieved? pg. 52
goal
What are the guiding principles for service delivery? pg. 51
Values
In which step of strategic goal development will you help your employees understand the “why” behind their work? pg. 53
Inspirational
What can be used to outline in detail the standard operating procedures for major activities of your work
unit? p. 54
A.) Procedures manual
B.) Operations listing
C.) Job description
D.) Planning guide
A.) Procedures manual
What allows you to empower your employees? p. 59
A.) Delegation
B.) Assistance
C.) Evaluation
D.) Supervision
A.) Delegation
Who should be responsible for completing most of the operational tasks in your work unit? p. 59
Employees
What is the first step taken in creating goals?
p. 52
Visualize the outcome
At what stage would you coach an employee who is new or unfamiliar with a task? p. 62
Do
Which tends to work better for operational planning?
p. 57
Writing the plan down
What type of planning involves breaking the strategic plan into specific steps required to accomplish the work? p. 56
Operational
Which is NOT an element in the Deming Wheel? p. 55
Think
When using the VISTA goals model, which step involves setting deadlines? p. 53
Fourth
Which type of question is “Are we on schedule? by the supervisor?
p. 60
Strategic
What involves setting priorities in relation to the organization’s vision?
p. 56
Strategic planning
What is the final step when setting strategic goals using the VISTA model?
p. 53
Establish measures to gauge progress
Which strategic plan component includes what the organization strives to be?
p. 51
Vision
Which work should be recognized to encourage employees to accept additional responsibility and participate in improvement efforts and activities?
p. 63
Correction and praise
Which is considered a strategic question the supervisor should ask?
p. 60
Can we improve our processes as the work continues?
What must be true about the goals for your team to be more successful in achieving the desired results both collectively and individually?
p. 52
Must be clear
Where does the local government’s vision start?
p. 51
At the top
What should be done once the plan of action has been developed when planning a project?
p. 58
Schedule time to use resources
What does Vista stand for?
Visualized
Inspirational
Specific
Time Bound
Assessable
What does smart stand for?
Specific
Measureable
Attainable
Relevant
Timely
One approach to providing structure is what?
Plan-do-check-act is the planning cycle for continuous improvement. Also called the demoing wheel.
As a supervisor, you are responsible for what?
Strategic planning, operational planning, and individual planning with each employee.
Involves setting priorities in relation to the organizations vision?
Strategic planning
Involves breaking a strategic plan into the specific steps required to accomplish the work?
Operational planning
