Chapter 7 Flashcards

1
Q

Stress

A

A person’s adaptive response to a stimulus that places excessive psychological or physical demands on that person

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2
Q

General Adaptation Syndrome (GAS)

A

Identifies three stages of response to a stressor: alarm, resistance, and exhaustion

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3
Q

Eustress

A

The pleasurable stress that accompanies positive events

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4
Q

Distress

A

The unpleasant stress that accompanies negative events

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5
Q

Type A

A

People who are extremely competitive, highly committed to work, and have strong sense of time urgency

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6
Q

Type B

A

People who are less competitive, less committed to work, and have a weaker sense of time urgency

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7
Q

Hardiness

A

A person’s ability to cope with stress

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8
Q

Optimism

A

The extent to which a person sees life in relatively positive or negative terms

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9
Q

Task Demands

A

Stressors associated with the specific job a person performs

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10
Q

Physical Demands

A

Stressors associated with the job’s physical setting, such as the adequacy of temperature and lighting and the physical requirements the job makes on the employee

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11
Q

Role Demands

A

Stressors associated with the role a person is expected to play

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12
Q

Role

A

A set of expected behaviors associated with a particular position in a group or organization

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13
Q

Role ambiguity

A

Arises when a a role is unclear

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14
Q

Role Conflict

A

Occurs when the messages and cues constituting a role are clear but contradictory or mutually exclusive

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15
Q

Role Overload

A

Occurs when expectations for the role exceed the individual’s capabilities

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16
Q

Interpersonal Demands

A

Stressors associated with group pressures, leadership, and personality conflicts

17
Q

Life Change

A

Any meaningful change in a person’s personal or work situation; too many life changes over a short period of time can lead to health problems

18
Q

Life Trauma

A

Any upheaval in an individual’s life that alters his or her attitudes, emotions, or behaviors

19
Q

Burnout

A

A general feeling of exhaustion that develops when an individual simultaneously experience too much pressure and has too few sources of satisfaction

20
Q

Work-Life Relationships

A

Interrelationships between a person’s work life and personal life