Chapter 1 Flashcards
Planning
The process of determining an organization’s desired future position and the best means of getting there
Organizing
The process of designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units
Leading
The process of getting the organization’s members to work together toward the organization’s goals
Controlling
The process of monitoring and correcting the actions of the organization and its members to keep them directed toward their goals
Interpersonal Roles
The figurehead, the leader, and the liaison
Informational Roles
the monitor, the disseminator, and the spokesperson
Decision-Making Roles
The entrepreneur, the disturbance handler, the resource allocator, and the negotiator
Technical Skills
The skills necessary to accomplish specific tasks within the organization
Interpersonal Skills
The manager uses these skills to communicate with, understand, and motivate individuals and groups
Conceptual Skills
The manager uses these skills to think in the abstract
Diagnostic Skills
The manager uses these skills to understand cause-and-effect relationships and to recognize the optimal solutions to problems
System
A set of interrelated elements functioning as a whole
Situational Perspective
Suggests that in most organizations, situations and outcomes are influenced by other variables
Interactionalism
Suggests that individuals and situations interact continuously to determine individuals’ behavior
