Chapter 11 Flashcards
Communication
The social process in which two or more parties exchange information and share meaning
Source
The individual, group, or organization interested in communicating something to another party
Encoding
The process by which the message is translated from an idea or thought into transmittable symbols
Transmission
The process through which the symbols that represent the message are sent to the receiver
Meduim
The channel, or path,through which the message is transmitted
Decoding
The process by which the receiver of the message interprets its meaning
Receiver
The individual, group, or organization that perceives the encoded symbols; the receiver may or may not decode them to try to understand the intended message
Feedback
The process in which the receiver returns a message to the sender that indicates receipt of the message
Noise
Any disturbance in the communication process that interferes with or distorts communication
Channel Noise
A disturbance in communication that is primarily a function of the medium
Wheel Network
In this type of network, information flows between the person at the end of each spoke and the person in the middle
Chain Network
In this type of network, each member communicates with thee person above and below, except for the individuals on each end, who communicate with only one person
Circle Network
In this type of network, each member communicates with the people on either side but with no one else
All-Channel Network
In this network, all members communicate with all other members
Communication Networks
Networks that form spontaneously and naturally as the interactions among workers continue over time
Gatekeeper
A person who has a strategic position in the network that allows him or her to control information moving in either direction through a channel
Liaison
A person who serves as a bridge between groups, typing groups together and facilitating the communication flow needed to integrate group activitites
Cosmopolite
A person who links the organization to the external environment and may also be an opinion leader in the group
Isolate & Isolated Dyad
These people tend to work alone and to interact and communicate little with others
Communication Fidelity
The degree of correspondence between the message intended by the source and the message understood by the receiver
Semantics
The study of language forms
Jargo
The specialized or technical language of a trade, profession, or social group
Verification
The feedback portion of communication in which the receiver sends a message to the source indicating receipt of the message and the degree to which he or she understood the message
Grapevine
An informal system of communication that coexists with the formal system
