Chapter 11

Question 1

Communication

Answer 1

The social process in which two or more parties exchange information and share meaning

Question 2

Source

Answer 2

The individual, group, or organization interested in communicating something to another party

Question 3

Encoding

Answer 3

The process by which the message is translated from an idea or thought into transmittable symbols

Question 4

Transmission

Answer 4

The process through which the symbols that represent the message are sent to the receiver

Question 5

Meduim

Answer 5

The channel, or path,through which the message is transmitted

Question 6

Decoding

Answer 6

The process by which the receiver of the message interprets its meaning

Question 7

Receiver

Answer 7

The individual, group, or organization that perceives the encoded symbols; the receiver may or may not decode them to try to understand the intended message

Question 8

Feedback

Answer 8

The process in which the receiver returns a message to the sender that indicates receipt of the message

Question 9

Noise

Answer 9

Any disturbance in the communication process that interferes with or distorts communication

Question 10

Channel Noise

Answer 10

A disturbance in communication that is primarily a function of the medium

Question 11

Wheel Network

Answer 11

In this type of network, information flows between the person at the end of each spoke and the person in the middle

Question 12

Chain Network

Answer 12

In this type of network, each member communicates with thee person above and below, except for the individuals on each end, who communicate with only one person

Question 13

Circle Network

Answer 13

In this type of network, each member communicates with the people on either side but with no one else

Question 14

All-Channel Network

Answer 14

In this network, all members communicate with all other members

Question 15

Communication Networks

Answer 15

Networks that form spontaneously and naturally as the interactions among workers continue over time

Question 16

Gatekeeper

Answer 16

A person who has a strategic position in the network that allows him or her to control information moving in either direction through a channel

Question 17

Liaison

Answer 17

A person who serves as a bridge between groups, typing groups together and facilitating the communication flow needed to integrate group activitites

Question 18

Cosmopolite

Answer 18

A person who links the organization to the external environment and may also be an opinion leader in the group

Question 19

Isolate & Isolated Dyad

Answer 19

These people tend to work alone and to interact and communicate little with others

Question 20

Communication Fidelity

Answer 20

The degree of correspondence between the message intended by the source and the message understood by the receiver

Question 21

Semantics

Answer 21

The study of language forms

Question 22

Jargo

Answer 22

The specialized or technical language of a trade, profession, or social group

Question 23

Verification

Answer 23

The feedback portion of communication in which the receiver sends a message to the source indicating receipt of the message and the degree to which he or she understood the message

Question 24

Grapevine

Answer 24

An informal system of communication that coexists with the formal system