Chapter 7 Flashcards
advantages of teams
better decisions, productss/
better information sharing and coordination/
higher motivation due to team membership/better customer service because there is more than them
challenges of teams
process losses, social loafing
why do teams become more productive
more motivated than working alone; have a drive to bind and are motivated to fulfill the goals of the group, high accountability for one another, each team member creates a moving performance stand for others (one does it faster, you speed up)
process losses
resources (including time and energy) expended toward team development and maintenance rather than the task
social loafing
the problem that occurs when people exert less effort when working in teams than working alone
social loafing more likely to occur when
individual performance is hidden or difficult to distinguish, work has low motivation (boring, low task significance), team members have low conscientiousness, low agreeableness, low collectivism, team dynamics undermine employee motivation
how can you minimize social loafing
form smaller teams, specialize tasks, measure individual performance, increase job enrichment, select motivated, team-oriented employees
when is a team effective
when it benefits the organization and its members, and survives longer enough to accomplish its mandate
what is apart of the team effectiveness model
organizational and team environment, team design, team processes, team effectiveness
organizational and team environment
rewards, communication, organizational structure, organizational leadership, physical space
team design
task characteristics, team size, team composition
team processes
team development, team norms, team cohesion, team trust
team effectiveness
accomplish tasks, satisfy member needs, maintain team survival
task interdependence
the extent to which team members must share materials, information, or expertises in order to perform their jobs
what are the 5 C’s of effective team member behavior
cooperating, coordinating, communicating, comforting, conflict handling
