Chapter 5 Flashcards

1
Q

what did David McClelland investigate

A

the idea that need strength can be altered through social influences

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2
Q

what were mcclellands three learned needs

A

achievement, affiliation, power

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3
Q

need for achievement

A

a learned need in which people want to accomplish reasonable challenging goals and desire unambiguous feedback and recognition for their success

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4
Q

what do people with need for achievement do

A

choose moderately challenging tasks, desire unambiguous feedback and recognition for their success, and prefer working alone rather than in teams

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5
Q

motivators for NaCH

A

not money (can be strong with those with high NaCH; overall just completing goals

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6
Q

need for affiliation

A

a learned need in which people seek approval from others, conform to their wishes and expectation, and avoid conflict and confrontation

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7
Q

what do people with need for affiliation do

A

seek approval from others, want to conform to other’s wishes and expectations, avoid conflict and confrontation

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8
Q

More about nAff

A

high nAff generally work well enjoys where the main task is cultivating long term relations; tend to be less effective at allocating scarce resources and making other decisions that potentially generate conflict

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9
Q

need for power

A

a learned need in which people ant to control their environment , including people and material resources, to benefit themselves or others

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10
Q

more about Need for power

A

want to exercise control over others , highly involved in team decisions, rely on persuasion, concerned about maintaining that leadership position

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11
Q

personalized power

A

those with need for power to advance personal interests and wear their power as a status symbol

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12
Q

socialized power

A

desire power as a means to help others; better to have this personalized; high degree of altruism and social responsibility

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13
Q

what test attributes were used to see if everything could be learned

A

reinforcement, learning, and social conditions; changed how people viewed themselves, which amplified their need for achievement, affiliation, or power

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14
Q

what is the four drive theory of motivation

A

how drives, needs, and emotions influence motivation; states that emotions are the source of human motivation and that these emotions are generated through four drives

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15
Q

what are the four drives in the theory

A

drive to acquire, drive to bond, drive to comprehend, drive to defend

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16
Q

drive to acquire

A

drive to seek out, take control, and retain objects and personal experiences; produces the need for achievement , competence, status, and self esteem; motivates competition

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17
Q

drive to bond

A

produces the need for belonging and affiliation; explains why our self concept is partly defined by associations with social groups; motivates people to cooperate, is essential for organizations and societies

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18
Q

drive to comprehend

A

people are inherently curious and need to make sense of their environment and themselves; motivated to discover answers to unknown as well as conflicting ideas

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19
Q

drive to defend

A

this is the drive to protect ourselves physically, psychologically, and socially; creates fight or flight response when we are confronted with threats to our physical safety, our possessions, and our self-concept, our values, and the well beings of others

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20
Q

more about all the drives

A

independent of one another

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21
Q

practical implications of four drive theory

A

workplaces should help employees fulfill all four drives; companies provide sufficient rewards, learning opportunities, social interactions, and so forth for all interactions

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22
Q

expectancy theory

A

a motivation theory based on the idea that work effort is directed toward behaviors that people believe will lead to desired outcomes

23
Q

what are the different levels of expectancy theory

A

E-P, P-O, Outcome valences

24
Q

E-P

A

his or her effort will result in a particular level of performance; 1.0 probability that they can unquestionably accomplish the task at hand; 0.0 that no matter what you do it won’t pan out how you want

25
Q

P-O

A

perceived probability that a specific behavior or performance level will lead to a particular outcome; 1.0 probability when you complete a particular task that a definite outcome will happen; successful performance will have no effect on this outcome (0.0)

26
Q

Outcome C

A

anticipated satisfaction or dissatisfaction that an individual feels toward an outcome

27
Q

increasing E-P

A

hire/train staff, adjust job duties to skills, provide sufficient time and resources, provide coaching and behavioral modeling to build self efficacy

28
Q

increasing P-O

A

measure performance accurately, explain how rewards are linked to performance, provide examples of coworkers being rewarded

29
Q

increasing Outcome Valences

A

ensure that rewards are valued, individualize reward, minimize countervalent outcomes

30
Q

equity theory

A

theory explaining how people develop perceptions of fairness in the distribution and exchange of resources; outcome/input ratio

31
Q

inputs

A

skill, effort, performance, reputation, hours, experience

32
Q

outputs

A

pay/benefits, recognition, learning, promotions, workspace, interesting job

33
Q

equity condition

A

people think comparison is even/similar

34
Q

underrewarded inequity

A

believe their ration is lower than the comparisons ratio

35
Q

over rewarded inequity

A

their ration is higher than the comparisons ratio

36
Q

inequity tension

A

when people feel they are over or under rewarded; experience. negative emotions

37
Q

correcting under rewarded equity

A

reduce inputs, increase outcomes, increase other’s inputs, reduce others outputs, change our perceptions, change comparison other, leave the field

38
Q

why can equity theory not be good

A

model doesn’t identify the comparison other and doesn’t indicate which inputs our outcomes are most valuable to each employee/
only accounts for some of feelings or fairness or justice in the workplace

39
Q

goal setting

A

the process of motivating employees and clarifying their role perceptions by establishing performance objectives

40
Q

what is the goal setting acronym

A

SMARTER

41
Q

S in smarter

A

specific; what, how, where, when, with whom

42
Q

M in smarter

A

Measurable; how much, how well, at what cost

43
Q

A in smarter

A

achievable; challenging, yet accepted (E-P)

44
Q

R in smarter

A

Relevant; within employee’s control

45
Q

T in smarter

A

time framed; due date and when assessed

46
Q

E in smarter

A

exciting; employee commitment, not just compliance

47
Q

R in smarter

A

reviewed; feedback and recognition on goal progress and accomplishment

48
Q

characteristics of effective feedback

A

specific, relevant, timely, credible, sufficiently frequent

49
Q

specific in feedback

A

refers to specific metrics

50
Q

relevant in feedback

A

relates to behavior/results within employee’s own control

51
Q

timely in feedback

A

information available soon after behavior/results occur

52
Q

credible in feedback

A

trustworthy/believable sources

53
Q

sufficiently frequent in feedback

A

more frequent for employees with low knowledge/experience/

more frequent is possible for jobs with short tasks cycle time