Chapter 13

Question 1

what is organizational culture

Answer 1

consists of the values and assumptions shared within an organization

Question 2

what are the four different types of organizational artifacts

Answer 2

physical structures, language, rituals and ceremonies, stories and legends

Question 3

what are artifacts

Answer 3

observable symbols and signs of an organizations culture, such as the way visitors are greeted, the physical layout, and how employees are rewarded

Question 4

organizational Stories and legends

Answer 4

about the company’s founders and past events permeate strong cultures; may recount heroic deeds; powerful social prescriptions of the way things should (or should not) be done; add human realism to it all

Question 5

organizational language

Answer 5

how employees talk to each others, describe customers, express anger, and greet stakeholders are all verbal symbols of shared values and assumptions

Question 6

rituals

Answer 6

programmed routines of daily organizational life that dramatize the culture; include how visitors are greeted, how often senior executives visit subordinates, how people communicate with one another, how much time they take for lunch

Question 7

ceremonies

Answer 7

planned displays of organizational culture, conducted specifically for the benefit of the audience; specifically for the benefit of the audience

Question 8

physical structures and symbols

Answer 8

size, shape, location, age of buildings both reflect and influence an organizations culture; desks, chairs, office space, wall hangings, etc.

Question 9

what is the ASA theory

Answer 9

attraction, selection, attrition

Question 10

what is organization socialization

Answer 10

the process by which individuals learn the values, expected behaviors, and social knowledge necessary to assume their roles in the organization

Question 11

reality shock

Answer 11

the stress that results when employees perceive discrepancies between their preemployment expectations and on the job reality

Question 12

realistic job preview

Answer 12

a method of improving organizational socialization in which job applicants are given a balance of positive and negative information about the job and work context

Question 13

socialization agents

Answer 13

provide technical information, performance feedback, and information about job duties; give newcomers harder tasks at first to get them to form social ties with employees and positive emotions/
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