Chapter 7

Question 1

the prominence of an organization’s brand in the minds of the public and the perceived quality of its goods and services

Answer 1

reputation

Question 2

the willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions

Answer 2

trust

Question 3

the perceived fairness of an authority’s decision making

Answer 3

justice

Question 4

the degree to which the behaviors of an authority are in accordance with generally accepted moral norms

Answer 4

ethics

Question 5

trust that is rooted in one’s own personality, as opposed to a careful assessment of the trustee’s trustworthiness

Answer 5

disposition-based trust

Question 6

trust that is rooted in a rational assessment of the authority’s trustworthiness

Answer 6

cognition-based trust

Question 7

trust that depends on feelings toward the authority that go beyond rational assessment

Answer 7

affect-based trust

Question 8

a general expectation that the words, promises, and statements of individuals can be relied upon

Answer 8

trust propensity

Question 9

characteristics or attributes of a person that inspire trust, including competence, character, and benevolence

Answer 9

trustworthiness

Question 10

relatively stable capabilities of people for performing a particular range of related activities

Answer 10

ability

Question 11

the belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives

Answer 11

benevolence

Question 12

the perception that an authority adheres to a set of acceptable values and principles

Answer 12

integrity

Question 13

the perceived fairness of decision-making outcomes

Answer 13

distributive justice

Question 14

the perceived fairness of decision-making processes

Answer 14

procedural justice

Question 15

the perceived fairness of the interpersonal treatment received by employees from authorities

Answer 15

interpersonal justice

Question 16

the sustained display of hostile verbal and nonverbal behaviors on the part of supervisors excluding physical contact

Answer 16

abusive supervision

Question 17

the perceived fairness of the communications provided to employees from authorities

Answer 17

informational justice

Question 18

when employees expose illegal actions by their employer

Answer 18

whistle-blowing

Question 19

a model argues that ethical behaviors result from the multistage sequence of moral awareness, moral judgement, moral intent, and ethical behavior

Answer 19

four-component model

Question 20

when an authority recognizes that a moral issue exists in a situation

Answer 20

moral awareness

Question 21

the degree to which an issue has ethical urgency

Answer 21

moral intensity

Question 22

the degree to which people chronically perceive and consider issues of morality during their experiences

Answer 22

moral attentiveness

Question 23

when an authority can accurately identify the “right” course of action

Answer 23

moral judgement

Question 24

as people age and mature, they move through several states of moral development, each more mature and sophisticated than the prior one

Answer 24

cognitive moral development

Question 25

prescriptive guides for making moral judgements

Answer 25

moral principles

Question 26

an authority’s degree of commitment to the moral course of action

Answer 26

moral intent

Question 27

the degree to which a person views himself or herself as a moral person

Answer 27

moral identity

Question 28

the degree to which employees can devote their attention to work

Answer 28

ability to focus

Question 29

work relationships that resemble a contractual agreement by which employees fulfull job duties in exchange for financial compensation

Answer 29

economic exchange

Question 30

work relationships that are characterized by mutual investment, with employees willing to engage in “extra mile” sorts of behaviors because they trust that their efforts will eventually be rewarded

Answer 30

social exchange

Question 31

a perspective that acknowledges that the responsibility of a business encompasses the economic, legal, ethical, and citizenship expectations of society

Answer 31

corporate social responsibility