Chapter 2

Question 1

employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals

Answer 1

job performance

Question 2

employee behaviors that are directly involve din the transformation of organizational resources into the goods or services that the organization produces

Answer 2

task performance

Question 3

well known or habitual responses by employees to predictable task demands

Answer 3

routine task performance

Question 4

thoughtful responses by an employee to unique or unusual task demands

Answer 4

adaptive task performance

Question 5

the degree to which individuals develop ideas or physical outcomes that are both novel and useful

Answer 5

creative task performance

Question 6

a process by which an organization determines requirements of specific jobs

Answer 6

job analysis

Question 7

an online database containing job tasks, behaviors, required knowledge, skills, and abilities

Answer 7

Occupational Information Network (O*NET)

Question 8

voluntary employee behaviors that contribute to organizational goals by improving the context in which work takes place

Answer 8

citizenship behavior

Question 9

going beyond normal job expectations to assist, support, and develop coworkers and colleagues

Answer 9

interpersonal citizenship behavior

Question 10

assisting coworkers who have heavy workloads, aiding them with personal matters, and showing new employees the ropes when they are first on the job

Answer 10

helping

Question 11

sharing important information with coworkers

Answer 11

courtesy

Question 12

maintaining a positive attitude with coworkers through good and bad times

Answer 12

sportsmanship

Question 13

going beyond normal expectations to improve operations of the organization, as well as defending the organization and being loyal to it

Answer 13

organizational citizenship behavior

Question 14

when an employee speaks up to offer constructive suggestions for change, often in reaction to a negative work event

Answer 14

voice

Question 15

participation in company operations at a deeper-than-normal level through voluntary meetings, readings, and keeping up with news that affects the company

Answer 15

civic virtue

Question 16

positively representing the organization when in public

Answer 16

boosterism

Question 17

employee behaviors that intentionally hinder organizational goal accomplishment

Answer 17

counterproductive behavior

Question 18

behaviors that harm the organization’s assets and possessions

Answer 18

property deviance

Question 19

purposeful destruction of equipment, organizational processes, or company products

Answer 19

sabotage

Question 20

stealing company products or equipment from the organization

Answer 20

theft

Question 21

intentionally reducing organizational efficiency of work output

Answer 21

production deviance

Question 22

using too many materials or too much time to do too little work

Answer 22

wasting resources

Question 23

the abuse of drugs or alcohol before coming to work or while on the job

Answer 23

substance abuse

Question 24

behaviors that intentionally disadvantage other individuals

Answer 24

political deviance

Question 25

casual conversations about other people in which the facts are not confirmed as true

Answer 25

gossiping

Question 26

communication that is rude, impolite, discourteous, and lacking in good manners

Answer 26

incivility

Question 27

hostile verbal and physical actions directed toward other employees

Answer 27

personal aggression

Question 28

unwanted physical contact or verbal remarks from a collegue

Answer 28

harassment

Question 29

employee assault or endangerment from which physical and psychological injuries may occur

Answer 29

abuse

Question 30

jobs that primarily involve cognitive activity versus physical activity

Answer 30

knowledge work

Question 31

providing a service that involves direct verbal or physical interactions with customers

Answer 31

service work

Question 32

a management philosophy that bases employee evaluations on whether specific performance goals have been met

Answer 32

management by objectives (MBO)

Question 33

use of examples of critical incidents to evaluate an employee’s job performance behaviors directly

Answer 33

behaviorally anchored rating scales (BARS)

Question 34

involves collecting performance information not just from the supervisor but form anyone else who might have firsthand knowledge about the employee’s performance behaviors

Answer 34

360-degree feedback

Question 35

a performance management system in which managers rank subordinates relative to one another

Answer 35

forced ranking