Chapter 12 Flashcards
the different types of activities and interactions that occur within a team as the team works toward its goals
team process
when team outcomes are less than expected based on the capabilities of the individual members
process loss
process loss due to the time and energy it takes to coordinate work activities with other team members
coordination loss
a type of coordination loss resulting from team members having to wait on each other before completing their own part of the team task
production blocking
process loss due to team members’ tendency to put forth less effort on team tasks than they could
motivational loss
a team process used to generate creative ideas
brainstorming
a type of motivational loss resulting from members feeling less accountable for team outcomes relative to independent work that results in individually identifiable outcomes
social loafing
the activities of team members that relate directly to the accomplishment of team tasks
taskwork processes
the degree to which the team leader effectively weighs the recommendations of members
hierarchical sensitivity
interactions among team members and individuals and groups who are not part of the team
boundary spanning
boundary-spanning activities that are intended to protect the team, persuade others to support the team, or obtain important resources for the team
ambassador activities
the degree to which team members make good recommendations to the team leader
staff validity
boundary-spanning activities that are intended to obtain information about technology, competitors, or the broader marketplace
scout activities
boundary-spanning activities that are intended to coordinate task-related issues with people or groups in other functional areas
task coordinator activities
the interpersonal activities that promote the accomplishment of team tasks but do not involve task accomplishment itself
teamwork processes
teamwork processes such as mission analysis and planning that focus on preparation for future work in the team
transition processes
when team outcomes are greater than expected based on the capabilities of the individual members
process gain
a team process used to generate creative ideas, whereby team members individually write down their ideas and then take turns sharing them with the group
nominal group technique
the degree to which team members possess adequate information about their own task responsibilities
decision informity
teamwork processes, such as helping and coordination, that aid in the accomplishment of teamwork as the work is actually taking place
action processes
teamwork processes, such as motivating and confidence building, that focus on the management of relationships among team members
interpersonal processes
disagreements among team members with regard to interpersonal relationships or incompatibilities in personal values or preferences
relationship conflict
disagreements among members about the team’s task
task conflict
team process training in which a team has the opportunity to work on an actual problem within the organization
action learning
the amount and depth of information that is transmitted in a message
information richness
the pattern of communication that occurs regularly among each member of a team
network structure
specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together
team states
behaviors that support conformity and team harmony at the expense of other team priorities
groupthink
a team state reflecting the degree of confidence among team members that the team can be effective across situations and tasks
potency
the degree to which team members have a shared understanding of important aspects of the team and its task
mental models
the degree to which team members’ specialized knowledge is integrated into an effective system of memory for the team
transactive memory
team training that involves helping people develop general teamwork competencies that they can transport from one team context to another
transportable teamwork competencies
training in which members simply receive information regarding the roles of the other team members
personal clarification
training that involves observations of how other team members perform their roles
positional modeling
training that gives members actual experience carry out the responsibilities of their teammates
positional rotation
the use of team experiences that facilitates the team’s ability to function and perform more effectively as an intact unit
team process training
fun activities that facilitate team problem solving
team building
fun activities that facilitate team problem solving, trust, relationship building, and the clarification of role responsibilities
team building
