Chapter 12

Question 1

the different types of activities and interactions that occur within a team as the team works toward its goals

Answer 1

team process

Question 2

when team outcomes are less than expected based on the capabilities of the individual members

Answer 2

process loss

Question 3

process loss due to the time and energy it takes to coordinate work activities with other team members

Answer 3

coordination loss

Question 4

a type of coordination loss resulting from team members having to wait on each other before completing their own part of the team task

Answer 4

production blocking

Question 5

process loss due to team members’ tendency to put forth less effort on team tasks than they could

Answer 5

motivational loss

Question 6

a team process used to generate creative ideas

Answer 6

brainstorming

Question 7

a type of motivational loss resulting from members feeling less accountable for team outcomes relative to independent work that results in individually identifiable outcomes

Answer 7

social loafing

Question 8

the activities of team members that relate directly to the accomplishment of team tasks

Answer 8

taskwork processes

Question 9

the degree to which the team leader effectively weighs the recommendations of members

Answer 9

hierarchical sensitivity

Question 10

interactions among team members and individuals and groups who are not part of the team

Answer 10

boundary spanning

Question 11

boundary-spanning activities that are intended to protect the team, persuade others to support the team, or obtain important resources for the team

Answer 11

ambassador activities

Question 12

the degree to which team members make good recommendations to the team leader

Answer 12

staff validity

Question 13

boundary-spanning activities that are intended to obtain information about technology, competitors, or the broader marketplace

Answer 13

scout activities

Question 14

boundary-spanning activities that are intended to coordinate task-related issues with people or groups in other functional areas

Answer 14

task coordinator activities

Question 15

the interpersonal activities that promote the accomplishment of team tasks but do not involve task accomplishment itself

Answer 15

teamwork processes

Question 16

teamwork processes such as mission analysis and planning that focus on preparation for future work in the team

Answer 16

transition processes

Question 17

when team outcomes are greater than expected based on the capabilities of the individual members

Answer 17

process gain

Question 18

a team process used to generate creative ideas, whereby team members individually write down their ideas and then take turns sharing them with the group

Answer 18

nominal group technique

Question 19

the degree to which team members possess adequate information about their own task responsibilities

Answer 19

decision informity

Question 20

teamwork processes, such as helping and coordination, that aid in the accomplishment of teamwork as the work is actually taking place

Answer 20

action processes

Question 21

teamwork processes, such as motivating and confidence building, that focus on the management of relationships among team members

Answer 21

interpersonal processes

Question 22

disagreements among team members with regard to interpersonal relationships or incompatibilities in personal values or preferences

Answer 22

relationship conflict

Question 23

disagreements among members about the team’s task

Answer 23

task conflict

Question 24

team process training in which a team has the opportunity to work on an actual problem within the organization

Answer 24

action learning

Question 25

the amount and depth of information that is transmitted in a message

Answer 25

information richness

Question 26

the pattern of communication that occurs regularly among each member of a team

Answer 26

network structure

Question 27

specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together

Answer 27

team states

Question 28

behaviors that support conformity and team harmony at the expense of other team priorities

Answer 28

groupthink

Question 29

a team state reflecting the degree of confidence among team members that the team can be effective across situations and tasks

Answer 29

potency

Question 30

the degree to which team members have a shared understanding of important aspects of the team and its task

Answer 30

mental models

Question 31

the degree to which team members’ specialized knowledge is integrated into an effective system of memory for the team

Answer 31

transactive memory

Question 32

team training that involves helping people develop general teamwork competencies that they can transport from one team context to another

Answer 32

transportable teamwork competencies

Question 33

training in which members simply receive information regarding the roles of the other team members

Answer 33

personal clarification

Question 34

training that involves observations of how other team members perform their roles

Answer 34

positional modeling

Question 35

training that gives members actual experience carry out the responsibilities of their teammates

Answer 35

positional rotation

Question 36

the use of team experiences that facilitates the team’s ability to function and perform more effectively as an intact unit

Answer 36

team process training

Question 37

fun activities that facilitate team problem solving

Answer 37

team building

Question 38

fun activities that facilitate team problem solving, trust, relationship building, and the clarification of role responsibilities

Answer 38

team building