Chapter 6. Encouraging, paraphrasing, summarizing Flashcards
Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of
a. encouraging. b. paraphrasing. c. summarizing. d. empathizing.
a. encouraging.
When the interviewer opens a session, “Let’s see, last time we discussed . . .,” he or she is most likely
a. encouraging. b. paraphrasing. c. summarizing. d. restating.
c. summarizing.
Encouraging, paraphrasing, and summarizing
a. clarify for the client what he or she has said. b. help clients to talk in more detail about issues of concern. c. help the interviewer verify what he or she has heard the client say. d. include all of these choices.
d. include all of these choices.
Classify the following response:
Client: There’s this group of girls that make fun of me and call me names, and I feel sad. They keep making fun of my shoes, just ‘cause I don’t have name-brand shoes. I try to ignore them, but still the feeling inside me just hurts.
Counselor response: You are having trouble at school. Some girls call you names, make fun of your shoes, and it feels hurtful inside.
a. Encouraging b. Paraphrasing c. Summarizing d. Restating
c. Summarizing
Which one of the following is a key interviewer behavior when working with children?
a. Be prepared to help children avoid topic jumps and focus on a single issue. b. Allow them to play with clay or draw to expend excess energy. c. Soften your tone when you must look down to their level. d. Ask broad open questions to allow room for their creative responses.
b. Allow them to play with clay or draw to expend excess energy.
If you use an encourager correctly, you may anticipate that the client will
a. elaborate on the topic that has been encouraged. b. accurately paraphrase what you have said back to you. c. indicate that he or she appreciates what you are doing. d. stop talking about the topic and move on to something more important.
a. elaborate on the topic that has been encouraged.
All your clients like to be listened to accurately. If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly. Which of the following would NOT be helpful to establish the necessary trust?
a. Learning the political/power structure of the client’s community
b. Accurately following the specified treatment plan designated for your client’s observed ethnic group
c. Appropriate interviewer disclosure and an explanation of your methods
d. Enjoying yourself at cultural celebrations
b. Accurately following the specified treatment plan designated for your client’s observed ethnic group
Classify the following response:
Client: There’s this group of girls that make fun of me and call me names, and I feel sad. They keep making fun of my shoes, just ‘cause I don’t have name-brand shoes. I try to ignore them, but still the feeling inside me just hurts.
Counselor response: Demaris, it sounds like it hurts when they make fun of your shoes.
a. Encouraging b. Paraphrasing c. Summarizing d. Restating
b. Paraphrasing
When the counselor repeats short statements, two or more words, exactly as used by the client, this is known as a
a. paraphrase. b. summary. c. restatement. d. reflection.
c. restatement.
Which of the following statements is TRUE of active listening?
a. Active listening demands that the interviewer fully participate in the interview by encouraging, paraphrasing, or summarizing.
b. Active listening enables the interviewer to see the client’s worldview more completely.
c. Active listening enables the interviewer to hear small changes in client thoughts, feelings, and behaviors and to help the client enrich his or her story.
d. All of these statements are true of active listening.
d. All of these statements are true of active listening.
The checkout is also called a:
a. reality check.
b. perception check.
c. sensation check.
d. language check.
b. perception check.
If you use summarizing correctly, you may anticipate that the client will ____.
a. thank you and move on to a different topic
b. give more detail without repeating exactly the same story
c. feel heard and learn how parts of important stories are integrated
d. stop talking and jump to another story
c. feel heard and learn how parts of important stories are integrated
If you use paraphrases effectively, you may anticipate that the client will ____.
a. change or jump topics
b. give more detail without repeating exactly the same story
c. indicate that he or she appreciates what you are doing
d. stop talking about the topic and move on to something more important
b. give more detail without repeating exactly the same story
A proficient demonstration of active listening requires the interviewer to ____.
a. listen intently and evaluate client responses to determine appropriate treatment
b. listen intently, with a nonjudgmental attitude, and clarify what clients have to say
c. listen intently and convey his/her approval and support of the client’s topic
d. all of these statements demonstrate active listening
b. listen intently, with a nonjudgmental attitude, and clarify what clients have to say
