Chapter 3 Attending & Empathy Skills Flashcards
Although responses will vary depending on the individual client’s culture, what is most likely to occur if you fail to attend intentionally to your client?
a. The client will talk more freely. b. The client will present more breaks in eye contact. c. The client will respond more openly. d. The client will display more comfortable body language.
b. The client will present more breaks in eye contact.
Visuals—which of the following is true?
a. We always need to strive for eye contact. b. In some cultures, eye contact is always considered inappropriate. c. Men have better eye contact than women. d. Culturally and individually appropriate eye contact is essential.
d. Culturally and individually appropriate eye contact is essential.
When it comes to appropriate interviewer body language, _____ is essential to building trust.
a. sitting straight in your chair b. skillfully executed technique c. relaxed open arms d. authenticity
d. Authenticity
Which of the following focuses is NOT an attending skill?
a. visual/eye contact b. vocal quality c. verbal tracking d. emotional intelligence
d. Emotional Intelligence
Redirecting attention
a. is always inappropriate. b. can help a client stop repeating a story over and over. c. facilitates clients in talking even more about their issues. d. encourages clients to think and talk positively.
b. can help a client stop repeating a story over and over.
Silence
a. should be avoided in counseling sessions.
b. is central to working with a client you cannot understand, as it gives the client time to think and talk.
c. can be frightening to the beginning helper.
d. is difficult for clients, so the counselor should be focused on filling in gaps in conversation.
c. can be frightening to the beginning helper.
Being aware of what one is doing can interfere with coordination and smoothness. This is known in microskills training as the
a. difficulty of practice. b. samurai effect. c. simplified model of training. d. nonverbal effect.
b. samurai effect.
When the client and the interviewer are communicating well, they “mirror” each other’s body language. This is known as
a. movement harmonics. b. complementary language. c. movement synchrony. d. contact patterns.
c. movement synchrony.
Both interviewers and clients may find themselves giving louder volume and increased vocal emphasis to certain words and short phrases; this is known as
a. verbal tracking. b. vocal tone. c. verbal underlining. d. vocal quality.
c. verbal underlining.
Who brought the importance of empathy to our attention?
a. Sigmund Freud b. Leona Tyler c. B. F. Skinner d. Carl Rogers
d. Carl Rogers
3 V’s + B of attending behavior
Visual/eye contact, Vocal Quality, Verbal Tracking, Body Language
Supporting your client with individually and culturally appropriate visuals, vocal quality, verbal tracking, and body language, including facial expression.
Attending Behavior
Clients will talk more freely and respond openly, particularly
about topics to which attention is given. Depending on the individual client and culture, eye contact, vocal tone, completeness of story, and body language will vary.
Anticipated client response of attending behavior
Changes in pitch and volume, speech breaks and hesitations, and speech rate can convey emotional reactions to the client, what is this?
a. verbal tracking
b. vocal quality
c. vocal tone
d. nonverbal
b. vocal quality
Experiencing the client’s world and story as if you were that client;
understanding his or her key issues and expressing them accurately, without
adding your own thoughts, feelings, or meanings.
Empathy
