Chapter 5. Questions (BLS) Flashcards
Which question opener will be MOST useful for bringing out client feelings and emotions?
a. Could b. What c. How d. Why
c. How
Which question opener will be MOST useful for bringing out specific facts within the client’s story?
a. Could b. What c. How d. Why
b. What
Too many questions together give too much control to the interviewer and can put the client on the defensive. This is known as
a. questions as statements. b. excessive questioning. c. bombardment/grilling. d. asset questioning.
c. bombardment/grilling.
Which series of openers are most appropriate for open questions?
a. Could, can, would, do, is, are b. Do, is, are, who, what, why, could c. Could, would, why, do, is, who d. Who, what, when, where, why, could, would, can
d. Who, what, when, where, why, could, would, can
Some interviewers may use questions to lead the client and sell their own points of view. This is known as
a. questions as statements. b. excessive questioning. c. bombardment/grilling. d. asset questioning.
a. questions as statements.
Which question opener will be MOST useful for bringing out client reasoning?
a. Could b. What c. How d. Why
d. Why
According to the authors, all but which one of the following are dangers of questions?
a. The client may be put on the defensive by why questions. b. The interviewer can take too much control of the session. c. Client stories may be made more concrete and specific through questioning strategies. d. In cross-cultural situations, too many questions may destroy the relationship.
c. Client stories may be made more concrete and specific through questioning strategies.
In working with children, it helps if
a. you build trust and rapport first. b. you avoid leading questions. c. you use concrete language. d. you do all of these.
d. you do all of these.
Which of the following questions may help you clarify the statements of a client who talks in abstract form with many vague generalities?
a. Could you tell me more? b. What happened specifically? c. How do you feel about that? d. What else?
b. What happened specifically?
Which of the following suggestions may encourage clients to talk more freely with you?
a. Build trust at the client's pace. b. Accept some randomness. c. Search for concrete specifics. d. All of these
d. All of these
“Could you share more about that?” This is a(n) ______ question.
a. open
b. closed
a. open
“So, its you, we need to work on. Is that right?” This is a(n) ______ question.
a. open
b. closed
b. closed
“Does he do a good job?” This is a(n) ______ question.
a. open
b. closed
b. closed
“What’s happening with you today?” This is a(n) ______ question.
a. open
b. closed
a. open
When you use open questions effectively as an interviewer, you can predict the client will:
a. often become very defensive.
b. pay more attention to interviewer instructions.
c. give more details and talk more.
d. express more emotional release.
c. give more details and talk more.
When you use closed questions effectively as an interviewer, you can predict the client will:
a. often become very defensive.
b. pay more attention to interviewer instructions.
c. give more specific information but may close his or her talk.
d. become more talkative and expressive.
c. give more specific information but may close his or her talk.
Which of the following is TRUE about questions?
a. They provide a systematic framework for directing the interview.
b. They help an interview begin and move along slowly.
c. They help to open and close client talk.
d. All of the above.
d. All of the above.
Proficient counselors ________________________.
a. know that questions are absolutely required to complete an effective client session
b. always use questions more than any other skill during client sessions
c. never use questions during client sessions
d. recognize, that while essential, there are potential problems associated with questioning
clients
d. recognize, that while essential, there are potential problems associated with questioning
clients
Open questions ________, and closed questions ________.
a. focus the interview; provide maximum information
b. encourage others to talk; bring out specifics
c. bring out specifics; encourage others to talk
d. can be answered with few words; cannot be answered with few words
b. encourage others to talk; bring out specifics
Which of the following questions is most likely to bring out data that was missed earlier, according to the author?
A. “Could you tell me more?”
B. “What happened specifically? Could you give me an example?”
C. “How do you feel about that?”
D. “What else?”
D. “What else?”
Which question opener is MOST helpful in encouraging clients to talk?
A. Could
B. What
C. How
D. Why
A. Could
“Why did you do that?” This question may:
A. Make clients feel defensive.
B. Bring out client reasons for what they did.
C. Help clients think about what they did and why.
D. All of the above
D. All of the above
“Last week we talked about you speaking with your partner. How did that go this week?” Which of the following statements provides the BEST reason for an interviewer to use this quote to open a client session?
A. This quote leads with an open question.
B. This quote leads with an open question, and it will draw out more detail.
C. The quote leads with an open question, which will be followed with specific closed questions to draw out more detail.
D. The quote leads with an open question, and focuses the session in a specific direction.
D. The quote leads with an open question, and focuses the session in a specific direction.
Why do “why” questions often put interviewers on the defensive?
A. “Why” questions evoke a sense of being attacked.
B. As children, we all experienced some form of, “why did you do that?”
C. “Why” questions can cause discomfort.
D. All of the above
D. All of the above
Which series of openers is appropriate for closed questions?
A. Could, can, would
B. Do, is, are
C. Could, would, why
D. Who, what, when, where
B. Do, is, are
“Could you tell me a story where you had a success and felt good about yourself?” This question is an example of which of the following?
A. The positive asset search
B. An open question that encourages self-exploration
C. A question that encourages client self-direction and control
D. All of the above
D. All of the above
“I’m not bothered by that,” said with a flushed face and a closed fist, is an example of which of the following?
A. Discrepancies in nonverbal behaviors
B. Discrepancies in verbal statements
C. Discrepancies between what one says and what one reasons
D. Discrepancies between statements and nonverbal behavior
D. Discrepancies between statements and nonverbal behavior
