Chapter 5. Questions (BLS) Flashcards
Which question opener will be MOST useful for bringing out client feelings and emotions?
a. Could b. What c. How d. Why
c. How
Which question opener will be MOST useful for bringing out specific facts within the client’s story?
a. Could b. What c. How d. Why
b. What
Too many questions together give too much control to the interviewer and can put the client on the defensive. This is known as
a. questions as statements. b. excessive questioning. c. bombardment/grilling. d. asset questioning.
c. bombardment/grilling.
Which series of openers are most appropriate for open questions?
a. Could, can, would, do, is, are b. Do, is, are, who, what, why, could c. Could, would, why, do, is, who d. Who, what, when, where, why, could, would, can
d. Who, what, when, where, why, could, would, can
Some interviewers may use questions to lead the client and sell their own points of view. This is known as
a. questions as statements. b. excessive questioning. c. bombardment/grilling. d. asset questioning.
a. questions as statements.
Which question opener will be MOST useful for bringing out client reasoning?
a. Could b. What c. How d. Why
d. Why
According to the authors, all but which one of the following are dangers of questions?
a. The client may be put on the defensive by why questions. b. The interviewer can take too much control of the session. c. Client stories may be made more concrete and specific through questioning strategies. d. In cross-cultural situations, too many questions may destroy the relationship.
c. Client stories may be made more concrete and specific through questioning strategies.
In working with children, it helps if
a. you build trust and rapport first. b. you avoid leading questions. c. you use concrete language. d. you do all of these.
d. you do all of these.
Which of the following questions may help you clarify the statements of a client who talks in abstract form with many vague generalities?
a. Could you tell me more? b. What happened specifically? c. How do you feel about that? d. What else?
b. What happened specifically?
Which of the following suggestions may encourage clients to talk more freely with you?
a. Build trust at the client's pace. b. Accept some randomness. c. Search for concrete specifics. d. All of these
d. All of these
“Could you share more about that?” This is a(n) ______ question.
a. open
b. closed
a. open
“So, its you, we need to work on. Is that right?” This is a(n) ______ question.
a. open
b. closed
b. closed
“Does he do a good job?” This is a(n) ______ question.
a. open
b. closed
b. closed
“What’s happening with you today?” This is a(n) ______ question.
a. open
b. closed
a. open
When you use open questions effectively as an interviewer, you can predict the client will:
a. often become very defensive.
b. pay more attention to interviewer instructions.
c. give more details and talk more.
d. express more emotional release.
c. give more details and talk more.