Chapter 4 Observation Skills

Question 1

If you use observation skills as defined in Intentional Interviewing and Counseling, you can

a. forget what you were ready to say next.	
b. produce movement dissynchrony.	
c. validate what is going on in the session.	
d. change client's motivation or attitude.

Answer 1

c. validate what is going on in the session.

Question 2

Children tend to respond better if you communicate with them

a. in a concrete, situational language style.	
b. in an abstract/formal language style.	
c. by sharing yourself with many "I" statements.	
d. by emphasizing the importance of "Other" statements.

Answer 2

a. in a concrete, situational language style.

Question 3

Which of the following behaviors may indicate that your client wants to close off a particular topic?

a. Client looks straight into your eyes.	
b. Client crosses his/her arms or legs.	
c. Client begins to cry.	
d. Client exhibits stammering.

Answer 3

b. Client crosses his/her arms or legs.

Question 4

Which of the following is the best definition of acculturation?

a. Giving up one’s own culture and embracing a new culture
b. Maintaining one’s own culture while embracing the new
c. The degree to which an individual has adopted the norms of behaving in a given culture
d. The degree to which an individual has learned how to behave in a culturally appropriate way

Answer 4

c. The degree to which an individual has adopted the norms of behaving in a given culture

Question 5

Which of the following is true?

a. How you say something is less important than what you say, particularly if you say it clearly.
b. There is less need to say things clearly if you say them well.
c. How something is said is always more important than what is actually said.
d. How something is said can sometimes overrule the actual words used by you and the client.

Answer 5

d. How something is said can sometimes overrule the actual words used by you and the client.

Question 6

“I’m really angry right now” (said while smiling) is an example of a

a. discrepancy between a statement and nonverbal behavior.	
b. discrepancy between what one says and what one does.	
c. discrepancy between a client and a situation.	
d. discrepancy in nonverbal behaviors.

Answer 6

a. discrepancy between a statement and nonverbal behavior.

Question 7

“My son is perfect, but he just doesn’t respect me” Is an example of a

a. discrepancy between a statement and nonverbal behavior.	
b. discrepancy between what one says and what one does.	
c. discrepancy between a client and a situation.	
d. discrepancy in verbal statement.

Answer 7

d. discrepancy in verbal statement.

Question 8

Selective attention is best described in interviewing as

a. ignoring comments from clients that are not productive.
b. supporting clients when they talk about positive assets.
c. clients tending to talk about what counselors listen to.
d. clients selectively focusing their interests, regardless of counselor interventions.

Answer 8

c. clients tending to talk about what counselors listen to.

Question 9

“He does this to me all the time. It never stops; it’s what he does to everyone all the time.” These statements are an example of

a. selective attention.	
b. use of key words.	
c. concrete/situational language.	
d. abstract/formal operational language.

Answer 9

d. abstract/formal operational language.

Question 10

The client jiggles his or her legs nervously while eagerly talking about a forthcoming medical examination. This is an example of a

a. discrepancy between a statement and nonverbal behavior.	
b. discrepancy between what one says and what one does.	
c. discrepancy between a client and a situation.	
d. discrepancy in nonverbal behaviors.

Answer 10

c. discrepancy between a client and a situation.

Question 11

Which of the following is TRUE about observation?

a. Observation is the act of watching carefully and intentionally.
b. The goal of observation is to understand behavior.
c. Mastering observation is not easy.
d. All of the above.

Answer 11

d. All of the above

Question 12

What is the non-verbal percentage of most communications?

a. 95%
b. 85%
c. 75%
d. 65%

Answer 12

b. 85%

Question 13

Which of the following is a FALSE assertion about self-observation?

a. By turning observation inward, you can tune into your own reactions.
b. Accurate self-observation will help you examine what lies within the client.
c. Self-observation provides you with a compass to guide you through the session.
d. Self-observation is a process of self-awareness that may lead to growth and change.

Answer 13

b. Accurate self-observation will help you examine what lies within the client.

Question 14

Observation is:

a. secondary to attending and questioning skills.
b. less important when you videotape interview sessions.
c. focusing only on your client’s speech in the interview.
d. vital to establishing a helping relationship.

Answer 14

d. vital to establishing a helping relationship.

Question 15

When you use observation skills competently as an interviewer, you can predict the client will ____.

a. often become very defensive
b. pay more attention to interviewer instructions
c. often demonstrate movement symmetry or complementarity
d. express more emotional release

Answer 15

c. often demonstrate movement symmetry or complementarity

Question 16

Which of the following is NOT an effective focus of observation?

a. Observe client’s non-verbal behavior.
b. Observe client’s verbal behavior.
c. Observe client’s ongoing thoughts.
d. Observe client’s discrepancies in verbal and non-verbal behavior.

Answer 16

c. Observe client’s ongoing thoughts.

Question 17

When clients talk about topics that are uncomfortable to them, one may expect all EXCEPT which of the following?

a. Direct, angry eye contact and a more aggressive body posture
b. Shifts in eye contact patterns, body movement, and changing vocal qualities
c. Slower vocal qualities coupled with shifts in eye contact patterns
d. Hesitation and attempt to change topic

Answer 17

a. Direct, angry eye contact and a more aggressive body posture

Question 18

Which of the following body languages may indicate an opening to discuss a topic?

a. Sitting in a slouched, completely resting position
b. Sitting upright, legs somewhat open, palms up
c. Turning away slightly with direct eye contact
d. Licking the lips, heavy breathing, and a running nose

Answer 18

b. Sitting upright, legs somewhat open, palms up

Question 19

In Northern European-North American, middle-class culture, which of the following body language may suggest the client wants to close off a topic?

a. Complete avoidance of eye contact
b. Arms closed tightly over the chest
c. Trunk lean away from the interviewer
d. All of these

Answer 19

d. All of these

Question 20

According to Weijun Zhang’s essay, some Native American Indians may not ask questions in public because ____.

a. questions may put the other person on the spot
b. they disagree with what is being said by the teacher or speaker
c. they agree with what is being said by the teacher or speaker
d. they don’t want to draw attention to themselves

Answer 20

d. they don’t want to draw attention to themselves

Question 21

Empathy is at a hieght, client and counselor are unconsciously sitting in identical positions and make complex hand movements together.

a. movement complementarity
b. movement synchrony

Answer 21

b. movement synchrony

Question 22

One person talks and the other nods in agreement

a. movement synchrony
b. movement complementarity
c. movement harmonic

Answer 22

b. movement complementarity

Question 23

Possible discrepancies between you and the client:

a. Verbal and nonverbal messages
b. Ethnic/cultural experiences
c. Gender/age differences
d. Learning/personality styles and approaches
e. all of the above

Answer 23

e. all of the above

Question 24

______ often the constructs by which a client organizes the world; these words may reveal underlying meanings. help them explore the facts,
feelings, and meanings underlying these.

Answer 24

key words